Program Manager

Position:
Events Technology Operations Lead

Location:

San Francisco, CA (Hybrid)

Duration: 3 Months

Pay rate: $65/hr-$70/hr

The Events Technology Operations Lead owns the day-to-day operational success of Salesforce’s Self-Service Events program on the Splash platform, operating within the strategic direction set by program leadership. Supporting a portfolio of 3,800 events per year, this role runs the processes, support model, and stakeholder relationships that let marketers and event owners run compliant, high-quality events ’ll operate at the intersection of platform usage, compliance, and stakeholder enablement, managing operational process and stakeholder communication, overseeing day-to-day platform support, and driving event readiness execution across Summits and Innovation Days.

• Own the end-to-end support operation for front-end platform usage issues, associated policies, and self-service event processes, managing SLAs and escalation paths day to day
• Manage the operational process around platform access requests, including email credit policy, CC/BCC invite requests, domain exclusions, and notification setup requests, routing technical configuration to the appropriate team
• Manage and enforce brand, legal, and compliance standards for event pages, email design, and registration forms, serving as the escalation point for complex design and compliance issues
• Coordinate the rollout of event landing page and email template changes in response to marketer requests and global rebranding initiatives, partnering with the technical team that builds and configures them
• Own the day-to-day quality oversight of the template library from a usability, localization, and compliance standpoint, flagging issues for technical remediation
• Manage the operational process for localized registration forms across global locales, partnering directly with legal and compliance teams to keep pace with regulatory changes

• Act as the day-to-day point of contact for marketer and event owner stakeholders on platform usage, policy, and operational risk, representing Events Technology in cross-functional working sessions
• Own the day-to-day content and quality of the AI Channel Expert’s knowledge base, identifying gaps that drive escalations and partnering with technical teams on automation opportunities
• Run and continuously improve the Global Splash Events Program training site, ACT certification curriculum, and process documentation as a scalable enablement system
• Guide and provide direction to other team members supporting program operations

• Run readiness execution for large global events (Summits, Innovation Days) end to end, assessing needs, coordinating stakeholder communication, and managing the project plan
• Coordinate cross-functional logistics and timelines to ensure platform readiness ahead of major global events
• Serve as the operational lead on event-day issue triage and resolution for Summits and Innovation Days

• Proven experience managing the operational side of event technology platforms (Splash, Cvent, Bizzabo, or similar) at scale, with a track record of owning process and stakeholder management, not just executing individual requests
• Strong command of governance, compliance, and permission-based access processes in a marketing or event operations context, including direct partnership with legal/compliance stakeholders
• Exceptional communication and stakeholder management skills, with the ability to manage expectations and translate platform capabilities and constraints for non-technical marketers
• Experience running support models and SLAs for high-volume queues,…