Tier 1 Support Technician
Listed on 2026-10-13
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Tier 1 Support Technician
San Francisco, CA | Full Time, Onsite | $70K-$85K | Nonprofit / Education
If you're an IT professional who enjoys helping users, resolving technical issues, and building a strong foundation in IT support, this is an excellent opportunity to join a mission-driven organization while developing your technical skills. We are seeking a Tier 1 Support Technician to provide front-line technical support for faculty, staff, and students in a dynamic environment.
This role focuses on desktop support, user administration, Microsoft 365, Google Workspace, device setup, and troubleshooting hardware and software issues. You'll be part of a collaborative IT team that supports a diverse technology environment while gaining exposure to modern endpoint management and cloud technologies.
Why You'll Want to Join- 35-hour workweek with a full-time Monday-Friday schedule
- Competitive salary of $70K-$85K
- Mission-driven environment supporting the next generation of artists and creative professionals
- Opportunity to work with modern technologies including Microsoft 365, Google Workspace, Jamf, and Intune
- Strong mentorship and career growth opportunities within IT
- Medical, dental, vision, 401(k), and generous vacation benefits
- Serve as the first point of contact for end-user technical support requests
- Troubleshoot and resolve issues related to hardware, software, printers, and connectivity
- Set up and deploy laptops, desktops, mobile devices, and peripherals
- Create, modify, and manage user accounts and access permissions
- Support users across Microsoft 365 and Google Workspace environments
- Install, configure, and maintain standard business applications
- Assist with onboarding and offboarding activities, including account provisioning and equipment setup
- Escalate complex technical issues to senior IT staff when appropriate
- Document support activities and maintain accurate service ticket records
- Provide excellent customer service to faculty, staff, and students
- 1-3 years of experience in a Help Desk, Desktop Support, or Tier 1 IT Support role
- Experience supporting Microsoft 365 users and common desktop applications
- Exposure to Azure AD (Entra ) and user account administration
- Familiarity with Google Workspace is a plus
- Experience setting up and troubleshooting Windows and macOS devices
- Exposure to endpoint management tools such as Jamf or Microsoft Intune a plus
- Desire to learn new technologies and grow within an IT career path
- Ability to work onsite in San Francisco Monday-Friday
#LI-EM1 #INOCT
2026 #LI-onsite
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