Senior Director, Chief of Staff – Office CTO

Senior Director, Chief Of Staff

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze®, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Early Warning follows a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Senior Director, Chief of Staff serves as a strategy and operations leader within the CTO Office, partnering closely with the Chief Technology Officer, Technology Chief Operating Officer, and technology leadership team to connect technology vision and strategy to disciplined execution.

This role translates strategic priorities into actionable plans, operating mechanisms, investment priorities, and measurable outcomes while maintaining alignment across technology, product, risk, operations, finance, and other enterprise functions. The Senior Director brings structure to complex and ambiguous priorities, identifies and resolves barriers to execution, and strengthens the operating model and governance required to deliver technology objectives.

The role requires strong technology and financial-services acumen and the ability to connect technology investments and capabilities to business value, client needs, operational resilience, risk management, and the evolving banking and payments ecosystem.

Essential Functions

• Partner with the CTO and Technology COO to maintain alignment among technology vision, enterprise priorities, investment decisions, organizational objectives, and execution.
• Translate technology strategy into multiyear roadmaps, annual priorities, operating plans, governance mechanisms, and measurable outcomes; identify gaps between strategy and execution and drive cross-functional resolution.
• Lead strategic planning and analysis using business and organizational data, financial information, technology and market trends, and relevant developments across banking, payments, financial services, and the broader technology landscape.
• Connect enterprise, product, client, operational, and risk priorities to required technology capabilities and investments, including considerations related to artificial intelligence, cloud, cybersecurity, data, digital identity, fraud prevention, payments, and platform modernization.
• Establish scalable mechanisms for prioritizing, governing, and monitoring strategic technology initiatives, including clear outcomes, ownership, milestones, dependencies, risks, investment considerations, and performance measures.
• Partner across Technology, Product, Finance, Risk, Operations, and other functions to support portfolio planning, resource alignment, funding decisions, and prioritization based on strategic alignment, business and client value, operational resilience, risk, and delivery capacity.
• Strengthen the technology operating model by improving decision rights, accountability mechanisms, escalation paths, planning processes, leadership forums, operating reviews, and cross-functional coordination.
• Lead cross-functional initiatives and change efforts that improve organizational effectiveness, execution discipline, technology capabilities, and ways of working; anticipate delivery risks, remove barriers, and ensure sustained follow-through.
• Partner with technology leadership and Human Resources on organizational design, workforce and capability planning, talent…