Senior Major Incident Manager First, On-Call
Listed on 2026-10-15
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IT/Tech
IT Project Manager
Duck Creek Technologies in the San Francisco Bay Area is seeking a Major Incident Manager to orchestrate high-impact incident responses, minimize service disruption, and communicate with stakeholders across the organization.
You will lead end-to-end resolutions, drive live bridge calls, remove blockers, improve incident runbooks, and ensure safe mitigations and post-incident reviews. A background in 24/7 IT operations, AI workflows, and Service Now/Pager Duty is highly valued.
The Senior Major Incident Manager — Flexible-First, 24/7 On-Call role at Duck Creek Technologies is now open for applications in San Francisco, CA, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in San Francisco, CA, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
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