Systems and Technology Manager

Final date to receive applications IS SUNDAY, NOVEMBER 1, 2026, AT 11:55 PM

FIRST ROUND INTERVIEWS ARE TENTATIVELY SCHEDULED FOR TUESDAY, NOVEMBER 17, 2026

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Be ready to rethink your assumptions about the public sector.

Dedicated and motivated colleagues?

Beautiful, highamenitybuildingfor on-site work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes!

The Metropolitan Transportation Commission (MTC) is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area. MTC is the federally designated Metropolitan Planning Organization (MPO) and the state designated Regional Transportation Planning Agency (RTPA) for the nine-county San Francisco Bay Area. MTC is committed to being an equitable and inclusive workplace. MTC provides services to the Association of Bay Area Governments (ABAG).

For more information about MTC, visit

MTC, through the Bay Area Toll Authority (BATA), collects toll funds and uses that money to fund major projects that support bridges, roads, and the Bay Area transportation network. As part of toll collection, BATA manages the regional Fas Trak Customer Service Center (CSC), which provides account management services, transaction processing, call center operations, web services, payment processing, customer communications, violation image review, and violation noticing for electronic toll collection at bridges and express lanes throughout the Bay Area.

BATA utilizes third-party vendors to operate the CSC and provide the underlying systems, including the phone system, IVR, website, and Back Office System (BOS).

Under the general direction of the Assistant Director, the Systems & Technology Manager serves as a senior technology leader responsible oversight of the systems, technology vendors, operational performance, and production technology environment supporting the Fas Trak program.

Working closely with business, operations, and technology stakeholders,consultants, contractors, and technology vendors, the Systems & Technology Manager ensures that contractor-operated technology platforms and services effectively support BATA's operational, customer service, revenue collection, and business objectives.

The position serves as BATA's primary technical representative for the Back Office System, supporting technology platforms, and related service providers. Key responsibilities include technology strategy, vendor oversight, operational performance monitoring, incident management, service delivery oversight, technology planning, risk management, and continuous improvement. The position provides leadership to a small team of staff, consultants, and contractors and represents BATA in coordination with regional toll operators, partner agencies, and industry organizations.

Responsibilities of the Systems and Technology Manager include, but are not limited to, the following:

• Provides strategic and operational oversight of contractor-operated technology platforms and services supporting the Fas Trak program.
• Oversees system performance, operational reliability, service availability, operational readiness, and continuous improvement of the Back Office System and supporting technology environment.
• Serves as BATA's primary technical representative for contractor-operated systems and technology services.
• Reviews system performance metrics, service-level reporting, operational trends, incident reports, root-cause analyses, corrective action plans, and vendor performance measures.
• Leads system operations, incident management, root cause analysis, operational recovery and implementation of corrective actions to ensure reliable system performance.
• Direc…