Manager, Technical Implementation Services

Even Up is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. Even Up is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, Signal Fire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at

The Manager, Technical Implementation Services is a leadership role within our Professional Services organization, responsible for the teams that architect, configure, and operationalize how Even Up connects with client technology ecosystems. Reporting to the VP of Professional Services, this leader will own the end-to-end technical delivery experience for our customers from pre-sale solution design through post-go-live integration health by leading several technical services across the portfolio.

This is a high impact, cross functional role at the intersection of customer success, technical delivery, and product partnership. The ideal candidate is an experienced people leader who brings deep technical fluency, a customer-obsessed mindset, and the operational rigor to scale a fast-growing delivery function while actively supporting a high volume of in-flight customer work. This leader will operate with full ownership of the integration function’s health, balancing immediate delivery demands with building the systems and processes needed to scale.

• Team Leadership & Development

  • Lead, mentor, and grow the technical services teams fostering a culture of technical excellence, accountability, and continuous improvement.

  • Define team structure, hiring plans, and career development frameworks that scale with Even Up's rapid growth.

  • Establish clear performance expectations, lead through managers, and develop team members into future leaders while maintaining a high bar for accountability and delivery outcomes.

  • Serve as an escalation point and executive sponsor for high-stakes customer engagements, providing hands-on guidance when needed.

• Strategic Integration & Delivery

  • Own the end-to-end technical delivery strategy for customer integrations, including system-to-system connections between Even Up and Case Management Systems (CMS), legal practice management platforms, and other partner technologies.

  • Develop and continuously improve integration frameworks, playbooks, and reusable templates that drive predictable, scalable delivery across the customer base.

  • Partner with Solutions Architects to drive pre-sale technical scoping, ensuring implementation commitments are realistic, well-documented, and set customers up for long-term success.

• Cross-Functional Partnership

  • Act as the primary liaison between Professional Services and Even Up’s Product and Engineering teams, translating complex customer integration needs into actionable product requirements and platform improvements.

  • Collaborate closely with Customer Success, Sales, and Technical Program Management to ensure smooth handoffs, aligned expectations, and a seamless customer journey from contract through go-live.

  • Work alongside Security, Legal, and Compliance stakeholders to ensure all integration and data migration practices adhere to data governance, confidentiality, and regulatory requirements (e.g., SOC 2, HIPAA/PII).

  • Represent the voice of the customer in internal roadmap discussions, advocating for integration capabilities and data migration tooling that unlock growth and reduce implementation friction.

• Operational Excellence & Scalability

  • Build and maintain dashboards, KPIs, and reporting mechanisms that provide visibility into integration health, delivery timelines, team utilization, and customer activation outcomes, while creating structured workflows to manage high volumes of inbound requests, escalations, and cross-functional input.

  • Identify bottlenecks, risks, and process gaps; implement systemic solutions that reduce time-to-go-live and improve quality at scale.

  • Drive adoption of tooling, automation, and best practices that increase team efficiency and reduce manual effort across integration and migration workflows.

  • Manage vendor and partner…