Help Desk Support Specialsit; Level 2
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-10-17
Listing for:
Insight Global
Part Time
position Listed on 2026-10-17
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Help Desk Support Specialist (Level
2) | Part-Time Contract
- Work Environment: Hybrid, with a few days per week in office
- Days required in office: November 2, 3, 5, 10, and 17
- Hours: 8:00 AM-12:00 PM
- Schedule: Monday-Friday
- Pay: $36-$42/hr
- Contract: 4 weeks
- Potential for Extension: Yes
- Local Requirement: Candidates must reside in the San Francisco area
Insight Global is seeking a Help Desk Support Specialist (Level
2) to join a collaborative IT team supporting employees across the U.S. and internationally.
This is a part-time, 20-hour-per-week contract position working 8:00 AM-12:00 PM, Monday through Friday
. The initial contract will be 4 weeks with the potential for extension
.
Candidates must reside in the San Francisco area and be comfortable working in the office a few days per week
.
The ideal candidate will have hands-on experience with Google Workspace, Okta, JAMF, and MacOS
. This person should be comfortable working in a Mac environment and providing hands-on technical support to end users.
- Review the help desk ticket queue and Slack each morning for new requests, questions, and technical issues.
- Participate in daily stand-up meetings and coordinate with an IT counterpart in Europe to ensure a smooth handoff of work between time zones.
- Monitor and manage incoming IT support tickets throughout the morning.
- Troubleshoot hardware, software, account access, and device-related issues.
- Pick up outstanding work from other members of the IT team and ensure issues are followed through to completion.
- Conduct audits of JAMF-managed devices to ensure they are configured and set up correctly.
- Support employee onboarding and offboarding, including account and equipment setup.
- Assist with administration and troubleshooting across Google Workspace, Okta, JAMF, and other IT systems.
- Maintain IT documentation and knowledge-base resources.
- Provide a high level of customer service and communicate clearly with end users and other members of the IT team.
- 3+ years of hands-on IT support or Help Desk experience
- Experience supporting MacOS devices and comfortable working as a Mac user
- Hands-on JAMF experience
- Strong technical troubleshooting and problem-solving skills
- Experience working within a ticketing/help desk environment
- Strong written and verbal communication skills
- Excellent customer service and end-user support skills
- Ability to work independently while collaborating with a globally distributed IT team
- Ability to manage multiple requests and recognize when an issue needs to be escalated
- Slack and Zoom experience
- Experience supporting a globally distributed or remote workforce
- Experience with IT onboarding and offboarding
- Experience maintaining IT documentation and knowledge-base articles
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