Help Desk Support Specialist; Level 2

Help Desk Support Specialist (Level
2) | Part-Time Contract

Schedule: Monday-Friday, 8:00 AM-12:00 PM | 20 hours per week

Contract Length: 4 weeks with potential for extension

Insight Global is seeking a Help Desk Support Specialist (Level
2) to join a collaborative IT team supporting employees across the U.S. and internationally.

This is a part-time, 20-hour-per-week contract position working 8:00 AM-12:00 PM, Monday through Friday
. The initial contract will be 4 weeks with the potential for extension
.

Candidates must reside in the San Francisco area and be comfortable working in the office a few days per week
.

The ideal candidate will have hands-on experience with Google Workspace, Okta, JAMF, and MacOS
. This person should be comfortable working in a Mac environment and providing hands-on technical support to end users.

• Review the help desk ticket queue and Slack each morning for new requests, questions, and technical issues.
• Participate in daily stand-up meetings and coordinate with an IT counterpart in Europe to ensure a smooth handoff of work between time zones.
• Monitor and manage incoming IT support tickets throughout the morning.
• Troubleshoot hardware, software, account access, and device-related issues.
• Pick up outstanding work from other members of the IT team and ensure issues are followed through to completion.
• Conduct audits of JAMF-managed devices to ensure they are configured and set up correctly.
• Support employee onboarding and offboarding, including account and equipment setup.
• Assist with administration and troubleshooting across Google Workspace, Okta, JAMF, and other IT systems.
• Maintain IT documentation and knowledge-base resources.
• Provide a high level of customer service and communicate clearly with end users and other members of the IT team.

• 3+ years of hands-on IT support or Help Desk experience
• Experience supporting MacOS devices and comfortable working as a Mac user
• Hands-on JAMF experience
• Strong technical troubleshooting and problem-solving skills
• Experience working within a ticketing/help desk environment
• Strong written and verbal communication skills
• Excellent customer service and end-user support skills
• Ability to work independently while collaborating with a globally distributed IT team
• Ability to manage multiple requests and recognize when an issue needs to be escalated

• Slack and Zoom experience
• Experience supporting a globally distributed or remote workforce
• Experience with IT onboarding and offboarding
• Experience maintaining IT documentation and knowledge-base articles
• Work Environment: Hybrid, with a few days per week in office
• Hours: 8:00 AM-12:00 PM
• Schedule: Monday-Friday
• Pay: $40-$44/hr
• Contract: 4 weeks
• Potential for Extension: Yes
• Local Requirement: Candidates must reside in the San Francisco area