Senior IT Systems Administrator

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care  platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs.

We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time.

We’re looking for a Senior IT Systems Administrator to join our growing team. This role reports directly to the Director of IT, Information & Security. In this role you will support Abby Care operations across multiple states and offshore teams. This role will own the identity, endpoint, and access foundation — Okta, JAMF, Google Workspace, and Sentinel One — that every Abby Care employee relies on to work securely, wherever they sit.

As one of our first dedicated systems hires as we scale our payor-led business, you'll shape the compliance foundation and tooling stack that supports the company for years to come.

This is a Full-Time Hybrid opportunity based in San Francisco, CA.

Identity Governance & Access (Okta & IaC)

• Administer Okta lifecycle management (SSO, SAML/OIDC/SCIM, MFA, conditional access) enforcing least-privilege access.
• Manage RBAC policies and identity resources as code using Terraform and CI/CD pipelines.
• Lead access certifications and remediation in partnership with Security for compliance (SOC 2, ISO 27001).

Endpoint Management & Security (JAMF & Sentinel One)

• Manage the macOS fleet via JAMF Pro, overseeing zero-touch deployment (ADE), patch management, and security compliance.
• Deploy and maintain Sentinel One agents, triaging alerts, enforcing ransomware protection, and handling threat remediation.

Productivity & Core Systems (Google Workspace & IT Ops)

• Administer Google Workspace (user lifecycle, DLP, Vault, security policies) and integrate with core identity and endpoint tools.
• Serve as Tier 2/3 escalation support, driving IT automation via scripting/APIs and managing hardware and SaaS inventories.

• 6+ years of experience in IT systems administration or a related role
• Associate’s or Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field, or equivalent practical experience
• Hands-on administration experience with Okta (or a similar IdP) and a strong grasp of core IAM standards (SSO, MFA, SCIM, SAML/OIDC)
• Proven track record managing macOS fleets in an enterprise setting using JAMF (or similar MDM), Sentinel One (or similar EDR/XDR), and Google Workspace
• Core understanding of networking fundamentals (DNS, DHCP, VPN) and technical troubleshooting
• Strong technical documentation habits and the ability to independently prioritize and manage multiple tickets and projects

Nice to have:

• Practical scripting experience (Bash, Python, or Google Apps Script) to automate routine…