Senior Director, Field Force Excellence

The Opportunity

As the Senior Director of Insights & Analytics, Field Force Excellence, you will serve as a premier strategic leader shaping how Genentech harnesses data science, commercial operations, and predictive analytics to empower our field customer-facing teams. Reporting directly to the Executive Director of Field Analytics & Insights (FAI), you will lead a dedicated team of analytics professionals to optimize sales force effectiveness, territory design, incentive governance, and omnichannel engagement across a multi-billion dollar product portfolio.

• Drive Field Analytics Strategy: Define and execute the overarching field force effectiveness analytical vision, partnering with executive customer engagement leaders to translate commercial strategy into high-impact operational execution.
• Lead Incentive Compensation & Governance: Oversee the end-to-end design, modeling, rollout, and compliance governance of equitable, highly motivating incentive compensation programs across diverse sales teams.
• Optimize Commercial Resource Allocation: Direct national and subnational territory sizing, alignment, customer segmentation, and call-planning initiatives to maximize market reach, field productivity, and ROI.
• Establish Measurement & KPI Frameworks: Build and monitor advanced performance analytics and subnational KPIs to track field execution, diagnose business health, and identify commercial opportunities and risks.
• Advance AI & Analytical Products: Champion the development and adoption of AI-enabled analytics tools and omnichannel account planning capabilities embedded directly into field customer workflows.
• Develop High-Performing Talent: Coach, mentor, and foster an inclusive culture of analytical excellence and continuous learning for a team of 6-8 analytics managers and data specialists.
• Advise Executive Decision-Makers: Synthesize complex data science into intuitive, executive-ready narratives that influence commercial strategy and drive key portfolio decisions.

Who you are

• You have a Bachelor's degree in a quantitative, analytical, business, or life sciences discipline required;
• You have a minimum of 12+ years of progressive commercial operations, sales analytics, or portfolio analytics experience within the pharmaceutical industry.
• Core Functional Expertise: Demonstrated expertise across brand strategy/analytics, field force strategy, segmentation and targeting, and field effectiveness measurement.
• Leadership & Team Management: Proven track record of direct line management, successfully leading, developing, and inspiring a team of analytical professionals.
• Complex Portfolio Analytics: Hands-on experience leading large-scale, cross-portfolio analytics initiatives that directly impacted commercial resource allocation and revenue growth.
• Strategic Acumen: Demonstrated track record of deep business understanding of Pharma, ability to see big picture, connect the dots, and translate ambiguous questions into actionable analytical analytics.
• Operational Excellence & Project Management: Strong track record of managing complex, cross-functional projects simultaneously from strategy through operational implementation.
• Executive Presence & Communication: Exceptional verbal, written, and visual communication skills, with a proven ability to influence executive leadership and translate dense technical analytics into strategic business decisions.

Preferred

• Master's degree (MBA, MS in Business Analytics, Statistics, Data Science, Operations Research, or related life sciences discipline).

Location

• This role is based in South San Francisco and offers a hybrid schedule working 3 day per week on campus
• Relocation benefits are available for this posting

The expected salary range for this position based on…