SVP, Platform, Security and Products - Cloud Success

The Senior Vice President, Platform, Security and New Products will lead how Customer Success anticipates, prepares for, and enables adoption of new product innovation, Salesforce Platform evolution, acquisitions, Security mandates, and AI-driven change—ensuring teams and customers are ready before innovation reaches the market. This leader will establish a proactive operating model with Product, Engineering, Security (CISO) and Platform leadership, creating a scalable approach to NPI tracking, readiness, enablement, and adoption.

With good understanding of the Salesforce Platform, AI, automation, and security, the SVP will stay ahead of emerging technologies, translate innovation into workforce and customer readiness requirements, and ensure Cloud Success has the capabilities, skills, processes, and tooling to support change tically, this leader will bring the voice of the customer and frontline teams back into Product and Platform, using insights, data, and market signals to influence product priorities and improve the customer experience.

This is a build mandate, with the opportunity to shape the strategy, operating model, and capabilities that position Cloud Success ahead of the pace of innovation.