Epic Credentialed Trainer

• Involves the design, building, testing, and implementation of clinical application systems.
• Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs.
• Works with clinicians to create or adapt written protocols.
• Prepares detailed specifications encompassing clinical processes, information flow, risk, and impact analysis.
• May provide customer service, troubleshooting, and maintenance.

• Minimum 3 years of relevant experience.
• Bachelor's degree in healthcare information technology, computer science, or a related area and/or an equivalent combination of experience and training.
• Epic certification in Cupid.
• Broad and/or in-depth knowledge of clinical applications, including design, development, implementation, user support and training, maintenance, quality assurance, system testing, and evaluation.
• Strong problem-resolution and troubleshooting skills, including the ability to distinguish between application/build issues and training issues.
• Strong interpersonal and training skills, with the ability to work effectively with users at varying professional and technical levels.
• Strong organizational, written, verbal, and analytical skills.
• Ability to work collaboratively with senior staff and managers and serve as a technical and training resource.
• Experience working with challenging or resistant end users and identifying/documenting system issues for follow-up by build analysts.

• Epic Cupid certification.

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