Technology Director

Tipping Point finds, funds, and strengthens the most promising poverty-fighting solutions so one day everyone in the Bay Area can prosper. Since 2005, Tipping Point has invested $510 million in the community to support organizations, advance policies, and develop new ideas to increase economic opportunity. Last year, our investments funded life-changing services in housing, early childhood, education, and employment for more than 100,000 of our neighbors across the Bay Area.

Visit www.tipping point.org to learn more.

Tipping Point’s core values are at the heart of everything we do and we look for individuals who share our commitments:

• We cultivate community because we know we are more powerful together.
• We hold ourselves accountable to achieving impact for and with the communities we serve.
• We relentlessly pursue equity because one’s background and identities should not predetermine one’s opportunities.

The Technology Director leads the vision, strategy, and execution of Tipping Point’s technology ecosystem to maximize organizational efficiency and impact. This role is both strategic and tactical, overseeing the design, optimization, and responsible evolution of systems that power fundraising, grantmaking, operations, and communications across the organization.

A high-level individual contributor, the Technology Director utilizes contractors and a managed service provider (MSP) to ensure that Tipping Point’s technology systems and tools, including a highly customized and integrated Salesforce instance, operate effectively and efficiently. A systems-level thinker and collaborative partner, the Technology Director proactively identifies opportunities to streamline processes, strengthen data integrity, and improve cross-functional workflows. With the growing prevalence of artificial intelligence, this leader guides the thoughtful and responsible adoption of AI tools to enhance staff effectiveness and organizational performance.

This role serves as Tipping Point’s internal technology champion and reports directly to the Chief Operating Officer, working closely with teams across the organization.

• Develop and implement a forward-looking technology strategy aligned with Tipping Point’s mission, values, and strategic priorities.
• Continuously assess organizational needs and recommend scalable, efficient solutions.
• Identify and evaluate emerging technologies, including AI, to improve infrastructure, automate processes, and enhance impact.
• Lead cross-functional technology projects from selection through implementation and adoption.
• Oversee rollout of hardware and software upgrades, ensuring clear implementation plans, stakeholder engagement, and staff adoption.
• Optimize and steward a complex, highly customized Salesforce environment supporting fundraising, procurement, and grantee management.
• Serve as the organization’s in-house Salesforce expert and primary strategic lead. Utilize consultants to provide backend coding support.
• Lead enhancements including custom reports and dashboards, workflow improvements, integrations, connectors, and third-party applications.
• Monitor Salesforce updates and proactively manage system improvements and data integrity.

• Oversee system configuration, user roles, security permissions, and workflow rules.
• Serve as primary liaison with technology partners including Salesforce, Tech Soup, Box, Klaviyo, Stripe, Classy, and other vendors.
• Ensure effective third-party integrations (e.g., Salesforce, Stripe) with Tipping Point’s website.
• Manage the technical aspects of email marketing platforms and system integrations.
• Partner with external vendors to oversee ongoing maintenance, upgrades, and troubleshooting of…