IT Engineer, Systems Administrator, IT Support

Happy Robot is the infrastructure for enterprises to build and orchestrate AI work forces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base
10, Prysm Capital and Eurazeo with over $200M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

We are looking for an IT Engineer based in San Francisco, CA to lead our internal technical operations and ensure our team functions without friction. You will manage identity, devices and access across the company, and automate as much of the repetitive work as you can.

• Identity & Access (IAM): Own our identity provider (Okta / Entra ), including SSO (SAML/OIDC) and SCIM integrations for new and existing SaaS apps.

• Onboarding & Offboarding: Ensure every new hire in the region has their equipment configured and access ready from the very first minute of Day 1.

• Workspace Admin: Administer Google Workspace / M365, including users, groups, licenses, shared drives, admin roles and email security

• Device Management (MDM): Manage our fleet through Jamf/Iru/Intune, covering enrollment, configuration profiles, app deployment, patching, encryption and compliance.

• Support & Access Requests: Work the IT ticket queue against SLAs and handle access requests with approvals and least privilege.

• Automation & Documentation: Automate repetitive IT work with scripts and workflow tools, troubleshoot API, webhook and DNS issues, and write clear runbooks and communications for changes and outages.

Must-Haves

• Experience: 3+ years in IT administration or IT engineering, ideally in a fast-growing tech company.

• Tooling: Hands‑on experience with at least one IDP (Okta, Google Auth), one MDM, and one ticketing tool.

• MDM: Working knowledge of at least one MDM (Jamf, Iru or Intune), including Apple ADE / Windows Autopilot.

• Technical Fundamentals: Solid grasp of REST APIs, webhooks and DNS records (A, CNAME, MX, TXT), and able to read and safely modify scripts in Python, Bash or Power Shell.

• Ways of Working: Experience with ticket queues and SLAs, strong communication with non-technical users, and clear written documentation.

• Join a world‑class team of engineers and builders.

• Backed by top investors including a16z, Y Combinator, Base
  10, Prysm Capital and Eurazeo.

• Have ownership and autonomy of projects and are encouraged to ship.

• Comprehensive Benefits including healthcare, dental, vision coverage.

• Competitive salary + equity in a high-growth startup.

We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it.

We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us.

Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales…