Senior Manager, IT Operations

We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music. Music is for everyone:
Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world.

Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible.

Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA).

Lead the team that keeps Suno Corporate IT Systems running. As Manager, IT Operations, you'll lead our IT Engineers and build our IT Service Desk. Your team owns IT operations across our four US offices — Cambridge, New York, San Francisco, and Los Angeles — including identity and access management, endpoint management, collaboration software, office A/V, office networking, and Tailscale.

Your success will be measured through the impact of your team. You'll establish clear ownership over operational areas, ensure top-notch service that your colleagues trust, and your team will leverage AI and Automation to scale efficiently. You'll partner closely with Operations, People, Finance, Security, and Engineering, and you'll be the senior IT presence on the West Coast.

Listen to the song we made about it:

• Identity and access management — Okta, SSO and SCIM coverage, joiner / mover / leaver automation via our IGA platform, access reviews, and ad hoc access requests.

• Endpoint management — the Mac fleet in MDM, zero-touch enrollment, OS and patch compliance, device trust, and endpoint security in partnership with our EDR/MDR providers.

• Collaboration software — Google Workspace, Slack, Notion, and the broader SaaS portfolio: configuration, hardening, licensing, and lifecycle.

• Office A/V — conference rooms, videoconferencing, and event spaces.

• Corporate Networking — wired, wireless, and WAN across four sites, including design for buildouts and expansions with outside experts where it makes sense.

• Tailscale — our zero-trust network layer: ACL policy, device posture, access to internal tools and infrastructure, and the day-to-day administration in collaboration with Engineering

• IT service delivery — the service desk, AI IT Service Management platform, SLAs, escalation paths, knowledge base, and the Tier 0 partnership with office managers.

• Manage the IT Engineers — set expectations against our role standards, give direct feedback, run 1:1s and performance conversations, and grow people on the IC track. Manage against outcomes and impact, not tenure and activities.

• Build the IT Help Desk — define the service model (what the desk handles, what escalates to engineering, what office managers cover at Tier
  0), write the job profiles, our our service desk team.

• Own operational outcomes — the team's quarterly plan across the areas above, clear ownership of each area by a named engineer, and honest status reporting to the Senior Manager of IT and leadership.

• Run change well — size changes by scope, impact, and reversibility; make sure the team communicates before changes land and can roll them…