Senior IT Systems & Support Engineer

Department: Support Engineer

Employment Type: Full Time

Location: West Coast

Compensation: $100,000 - $130,000 / year

We are hiring a full-time Senior IT Systems & Support Engineer in the Bay Area with an focus on the Palo Alto Area. This hybrid role plays a critical part in supporting multiple clients both onsite and remotely. It requires the ability to handle a wide range of problems with expertise and exceptional judgment while working with end users at the highest levels of their organizations.

We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

• Administer Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrations
• Resolve complex email, collaboration, and file-sharing issues, using service health and audit data to catch problems before users do

• Manage identity and access across our cloud platforms, including single sign-on, MFA, conditional access, and least-privilege, role-based access
• Own secure onboarding, role changes, and offboarding, and troubleshoot authentication, federation, and app access issues

• Build automation that eliminates repetitive provisioning, reporting, and admin work
• Use approved AI tools to speed up troubleshooting and documentation, and help shape how we govern their use

• Manage cloud-native endpoints from enrollment through retirement
• Deploy applications, configuration and compliance policies, security baselines, and encryption through Intune

• Maintain security controls across cloud, email, endpoints, and SaaS, including data loss prevention, retention, and alerting
• Investigate alerts and incidents, drive remediation, and support vulnerability management, hardening, and audits
• Third-party risk management, cybersecurity policy management, business continuity and governance

• Support the network behind a distributed, cloud-first workforce: DNS, DHCP, VPN, Wi-Fi, firewalls, and secure remote access
• Diagnose connectivity and performance issues between users, devices, and cloud services, and maintain firewall policies and segmentation

• Lead incident response and root cause analysis for major outages and recurring issues
• Plan and deliver changes, upgrades, and migrations end to end, backed by clear runbooks and documentation

• Cloud & Productivity
  :
  Microsoft 365 (Exchange Online, SharePoint Online, Teams, One Drive), Google Workspace
• Identity & Access
  :
  Microsoft Entra , Conditional Access, Privileged Identity Management (PIM), SSO (SAML, OAuth, SCIM)
• Endpoint Management
  :
  Microsoft Intune, Windows Autopilot, Windows 11, macOS, iOS, Windows 365 Cloud PCs, Mosyle
• Security & Compliance
  :
  Crowd Strike Falcon, Crowd Strike Guardian, Microsoft Defender for Cloud Apps, Mimecast, Microsoft Purview,
• Automation & AI
  :
  Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Google Gemini, Power Shell, Python, Microsoft Graph, Power Automate, REST APIs
• Networking
  :
  Cisco Meraki
• IT Operations
  :
  Connect Wise RMM and PSA, Automox, IT Glue,
• Infrastructure & Backup
  :
  Microsoft Azure, Cloud Ally
• Collaboration & Business Apps
  :
  Slack, Zoom and Zoom Phone, Docu Sign, Global Relay, Printer Logic

• $100,000 - $130,000 + Targeted 30% Bonus Paid Quarterly
• Best-In-Class Benefits: medical, dental, vison, HSA, Dependent Care FSA
• Travel/commuter reimbursement
• 4 weeks PTO and 10 paid holidays
• Paid certifications and exam fees
• Cell phone and internet stipend
• Giving Back:
  Each quarter, HalcyonFT donates to a tech-focused charity
• Monthly regional team events
• Annual all-expenses-paid, company-wide Holiday Weekend offsite