Field Product Engineer, Summer

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We’re growing rapidly and looking for exceptional people to join us!

Are you a software engineer ready to step out from behind the code and make a direct impact by building lasting relationships with customers? As a Field Product Engineer, you’ll have the opportunity to leverage your technical background to address complex business and technical challenges. In this role, you’ll develop both business and customer-facing acumen while working directly with team members to deliver impactful solutions.

Beyond providing day-to-day support, you’ll work closely with product and engineering teams, acting as a vital bridge between technical and customer-facing functions. If you’re excited about using your technical skills to drive business growth and make a direct impact, this position is perfect for you.

• Someone with 1-3 years of experience in a technical role (e.g., Software Engineer, Solutions Engineer, etc) looking to build lasting relationships with customers.
• Someone with a Bachelor’s degree in a technical discipline or equivalent experience.
• Someone curious to learn the ins and outs of a highly technical product.
• Someone looking to level up their career alongside some of the brightest minds in the industry.

• Partner directly with customers to understand their goals, technical requirements, and operational constraints to design and implement solutions using Persona's platform, guiding customers through technical decisions and trade-offs.
• Own end-to-end delivery, including solution design, configuration and integration, quality assurance, deployment, and iteration.
• Support implementations and ongoing optimization including helping customers launch and improve verification experiences and workflows, coordinating requirements, testing, milestones, and follow-through with technical partners.
• Investigate, explain, and collaborate on complex technical issues with Product and Engineering to resolve customer blockers, clearly explain business impact, and identify actionable product feedback, reusable solutions, and better documentation.

• A structured program: You’ll join a dedicated Field Product Engineer cohort with hands-on onboarding to Persona's platform. You’ll then be placed on live customer accounts alongside experienced Solutions, Implementations, or Sales Engineers.
• Real technical ownership early: You’ll take customer solutions from start to finish: scoping, design, building, testing and launch. You’ll do this for customers ranging from startups to Fortune 10 companies.
• Holistic support and growth: Alongside 1:1 mentorship from seasoned professionals, you’ll have access to abundant resources to help you be successful. You’ll work closely with Sales, Post-Sales, Product and Engineering. You’ll see how deals are won, how customers succeed and how feedback from the field shapes our roadmap and go-to-market strategy.
• Leadership…