Regional IT Support Analyst - Northern

Job Category: Information Technology

Requisition Number: REGIO
030982

• Posted :
  October 15, 2026
• Full-Time

Showing 1 location

Stockton, CA
- San Joaquin Connect I
STOCKTON, CA 95207, USA

“They made it easier for me to live, breathe, eat, and stay clean. Without them, I’d be waiting somewhere, waiting for someone to give me a chance to live...” - Client from Telecare

What You Will Do to Change Lives

The Regional IT Support Analyst will provide hardware, software, project, start-up, and solutioning support to end-users in designated Regional IT Support regions.

The position is responsible for four key functions:

• Provides regional IT support to address project and operational demands
• Provides high-impact IT solutioning to identify and address short-term/high-value program needs
• Provides on-site IT troubleshooting and break/fix support for select (high priority) program issues
• Provides IT support for regional start-up/move activities.

Shifts Available:

Full-Time | DAYS |

Shifts:

8:00 AM - 5:30 PM | Days:
Monday - Friday

Expected starting wage range is $88,090.33 - $96,487.79. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

ESSENTIAL FUNCTIONS

• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
• Promptly addresses all assigned service level work requests within agreed upon time
• Proactively monitors the performance and capacity requirements of the systems (as assigned) and makes recommendations to avoid issues
• Ensures proposed solutions are developed in accordance with sustainable and existing/ reliable practices and standards
• Develops and implements detailed testing plans for work validation
• Works with vendor and internal support to implement user and functional requirements
• Under the direction of his/her supervisor, monitors and targets key performance indicators (KPI) to ensure effective/efficient delivery of IT services and support in the relevant RITS region
• Provides leadership and support for regional issues related to hardware, software, telephony, and wireless communication devices
• Engages and embeds with applicable IT project roll-out teams, in support of key projects/initiatives; develops subject matter expertise on key IT systems/applications (e.g. Electronic Health Record);
  Provides regional project support, which may include deployment support, training support, post go-live support and troubleshooting, and regional IT point of escalation
• Identifies, analyzes, and operationalizes short term high value projects in support of program needs
• Proposes policies and procedures for relevant areas of responsibility, e.g., policies around tablet use, regional E-Waste processes
• Provides computer and application usage guidance to end-users

What You Bring to the Table (Must Have)

• Minimum undergraduate degree in Computer Science, Management Information Systems (MIS), or a related technology field
• College, professional, or trade school credential that reflects the appropriate and desired academic background
• Minimum five (5) years’ experience working as an IT Support Analyst
• Ability to troubleshoot multifaceted problems
• Ability to provide Project Lead or Project Management support for small or medium sized cross-functional initiatives
• Ability to maintain a calm demeanor, be well organized, take initiative, and work independently
• Expert knowledge of Windows OS and Microsoft products consistent with years of experience (e.g., Expert = >5 years WinOS and Microsoft product…