Technical Program Manager, Cloud Availability

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

Crusoe is looking for a Senior Technical Program Manager to own program execution for cloud availability — the maintenance windows, host patching, network switch upgrades, and incident management work that keeps our GPU infrastructure running reliably for customers. This role sits with an engineering team that manages system uptime and infrastructure SLAs and has not historically worked with a TPM function, so the right candidate earns credibility through technical depth and execution rigor rather than process alone.

You'll drive planning and execution of maintenance windows that balance minimal customer disruption against critical hardware and firmware updates, coordinate cross-functional response during major incidents, and build the lightweight frameworks that bring predictability to an operationally complex environment. This is a hands‑on, individual‑contributor role for someone who wants to be personally in the room for incident calls and switch upgrade planning, not managing from a dashboard

• Maintenance Window Planning & Execution: Own the planning and execution of maintenance windows/production changes for high-availability cloud infrastructure, balancing minimal customer workload disruption against the need for host patching and hardware updates.

• Incident Management: Coordinate cross-functional response during major incidents or unplanned outages — driving communications, leading post-incident reviews (PIRs), and tracking remediation items through to closure without compromising SLA commitments.

• Network Switch Upgrades: Support planning for major network switch upgrades and migrations, tracking the hardest dependencies and flagging what's most likely to break before it does.

• Technical Risk Identification: Catch technical risks in cloud availability programs before the engineering team surfaces them, and know when to solve it directly versus escalation.

• Vendor & Partner Coordination: Engage directly with hardware/network vendors and Customer Success on high‑stakes infrastructure upgrades, keeping customer‑facing teams informed through the process.

• Program Frameworks: Build lightweight, fit‑for‑purpose execution frameworks for well‑scoped availability and reliability programs (e.g., firmware update campaigns) where none exist today.

• AI-Driven Program Execution: Actively use AI tools to improve risk identification, dependency tracking, and status communication in daily program work.

• Engineering Credibility: Build trust with an engineering team that hasn't previously worked with a TPM — through…