Clinical Service Desktop Support

## Clinical Service Desktop Support
** Remote,CA90033
*
* Employment Type:

Contract To Hire Job Number: 25921

Remote Options:##

Job Description
** Clinical Service Desk Support
** Pay Range: $30-34/hour    The Clinical Service Desk will provide application support to the client with a primary focus on their electronic medical record (EMR) system. This position administers end-user support for Cerner systems and applications; follows an escalation path to diagnose, troubleshoot, and coordinate resolutions through completion; and provides basic over-the-phone training and consulting to end-users.

Minimum Education:

• High school or equivalent required.  
• Associate's degree in a related field preferred.

Minimum Experience:

• Minimum 2 years' experience in a service desk environment, with EMR experience.  
• Clinical experience required.  
• Must demonstrate exceptional customer service and communication skills, both verbal and written.  
• Strong troubleshooting skills and ability to work with minimum supervision.  Accountabilities:  
• Provide phone support and process emails for Cerner EMR technical issues utilizing available tools, procedures and policies.  
• Ensure customers receive prompt, accurate, and courteous service.  
• Assess and escalate user-reported problems in a timely manner; decide which issues require escalation to other Information Services teams.  
• Stay current with system information changes and updates.  
• Initiate communication with the Cerner technical support staff to research and resolve issues.  
• Support Cerner account creations, modifications, and active directory password resets.  
• Create and maintain training guides based on new information and best practices;
Document and monitor new and existing workflows and associated procedures.  
• Other duties as assigned.