Help Desk Technician; Hybrid

Willdan Group is hiring a full-time Help Desk Technician I for its San Francisco office on a hybrid schedule (three days per week on site). You will provide first-line IT support to employees — responding to support tickets by phone, email, and in person; troubleshooting Windows desktops, laptops, printers, and office applications; setting up and imaging new workstations; managing user accounts and access;

documenting issues and resolutions in the ticketing system; and escalating complex problems to senior IT staff.

Requirements: 1+ years of help desk or IT support experience; working knowledge of Windows operating systems and Microsoft 365; strong customer service and communication skills; ability to troubleshoot hardware and software issues. CompTIA A+ or a similar certification is a plus.

Schedule:

full-time, hybrid — three days per week in the San Francisco office.

Pay: $30–$35 per hour.

Verified as an active opening on job boards (Vaia, Simply Hired) with live Apply Now on October 14, 2026.