Solutions Engineer, Implementation & Delivery–E-AI - NYC, Austin TX & San Fran
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-11-02
Listing for:
SIVAD Consulting
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
IT Consultant, Business Systems & Technology Analysis, IT Project Manager
Job Description & How to Apply Below
NYC, Austin, TX, or San Francisco, CA $150k to $200k
We need someone with 3–7 years of experience in solutions engineering, implementation engineering, or technical account management who has owned end-to-end technical implementations for enterprise SaaS customers. You should be comfortable working across APIs, system integrations, and configuration-heavy platforms, and have a track record of driving successful customer go-lives in complex, multi-stakeholder environments. Bonus points if you've worked at a high-growth startup, have CRM implementation experience, or come from a consulting-to-PM background with strong technical foundations.
Responsibilities- Own the full technical implementation lifecycle for enterprise housing customers — from sales handoff through scoping, configuration, testing, and go-live
- Partner closely with Sales on deal handoffs and with Customer Success Managers and Engagement Managers to deliver a seamless, coordinated customer experience
- Scope implementation requirements with customers, map their workflows, and translate them into actionable implementation plans tailored to their operational model
- Manage multiple concurrent implementations across product verticals, ensuring each customer is set up for long-term success from day one
- Travel on-site to customer locations (~25% travel) to build relationships and manage implementations in person
- Work within the data and API layer — managing integrations, understanding customer data trends, and ensuring correct data migration into their platform
- Serve as the internal voice of the customer, synthesizing implementation learnings into actionable feedback for Product and Engineering teams
- Contribute to scalable internal assets including playbooks, configuration templates, and onboarding frameworks that raise the bar for the broader team
- Hand off completed implementations to post-implementation Solutions Engineers (Product Experts) for ongoing support and optimization
- APIs, System Integrations, SQL, Looker, Tableau, BI Tools, SaaS Platforms, AI/ML Platforms, CRM Platforms, Data Migration
- Bachelor's Degree – CS or Engineering (Required)
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