Information Technology Support Technician

We are looking for a dependable, service-focused IT Support Technician (Contract) to deliver day-to-day technical support across the organization. This individual will play a key role in assisting end users, maintaining IT infrastructure, and ensuring the smooth operation of systems that support research, laboratory environments, and core business functions.

The ideal candidate is comfortable operating in a regulated setting, enjoys troubleshooting a wide variety of technical issues, and can effectively support both office and lab-based users in a fast-moving, team-oriented environment.

• Deliver technical support via ticketing systems, email, and in-person interactions
• Set up, configure, and deploy hardware, software, and network equipment
• Troubleshoot issues across Windows, macOS, mobile devices, and peripherals
• Support business-critical applications (e.g., Microsoft 365, Okta, Ninja One, Crowd Strike, VPN, file shares, collaboration tools)
• Manage user account provisioning and deprovisioning across Active Directory, Microsoft 365, and other SaaS platforms
• Assist with password resets, MFA setup, and onboarding/offboarding processes
• Maintain accurate inventory of IT assets, including laptops, monitors, docking stations, and lab workstations
• Image, configure, and deploy systems in alignment with company standards
• Coordinate hardware repairs and liaise with vendors as needed
• Support and monitor network infrastructure, including Wi‑Fi, printers, and conference room systems
• Assist with endpoint security, patch management, and antivirus solutions
• Support backup processes and perform basic server administration tasks
• Provide IT support for lab workstations and instrument-connected systems
• Partner with vendors and internal stakeholders to ensure continuity of research-related systems
• Document troubleshooting steps, configurations, and standard solutions
• Contribute to improving IT processes and identifying opportunities for automation

• 2–5 years of experience in IT support, help desk, or desktop support roles
• Strong troubleshooting capabilities across Windows and macOS environments
• Hands‑on experience with Microsoft 365, Active Directory, and common SaaS tools
• Solid understanding of networking fundamentals (DNS, DHCP, VPN, Wi‑Fi)
• Experience using ticketing systems and asset management tools
• Strong communication skills and a customer-first mindset
• Ability to work independently and manage priorities within a small IT team

• Experience supporting biotech, pharmaceutical, healthcare, or other regulated environments
• Familiarity with GxP standards or compliance frameworks
• Exposure to lab environments, including instrument-connected systems or scientific software
• Experience with endpoint management tools
• Basic scripting knowledge (Power Shell, Bash, etc.)
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications)

Duration: 9-month contract to start (through end of 2026)

Schedule:

40 hours/week, with 3–4 days onsite