Principal Product Manager, Enterprise Console

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Console, a Palo Alto Networks company, is building an AI-native platform for enterprise service management. We bring together service management, automation, knowledge, access and enterprise data so teams can understand what is happening across their organization, resolve issues and requests and automate work across the systems they already use.

We are looking for a Principal PM to own Console’s enterprise and AI platform end to end. The underlying platform is one of Console’s core differentiators. Console has become the backbone for internal support and operations for leading companies like Databricks, Webflow, and Chime. To accomplish this, Console is connected to all of your most important enterprise systems across IT, security, HR, finance etc.

as a context and action layer for AI agents to automate work that could never be automated before. As we expand Console to 100,000 person organizations, we need to solve novel problems in the underlying platform across integrations and enterprise controls for humans and AI agents.

Key Responsibilities

• Lead the end-to-end product strategy and lifecycle for the enterprise platform across Console - identity and access, admin and governance, compliance and audit, and integrations.
• Define Console’s AI governance model - balancing AI power and flexibility with governance and enterprise adoption.
• Partner with the AI Platform team to establish evals as a first-class practice: eval harnesses, golden datasets and judges, task completion measurement driving continuous improvement.
• Develop close relationships with design partners and customers and become an expert in the current ITSM market.
• Help define the product culture at Console as a startup within Palo Alto Networks and push the boundaries of how product gets built in the age of AI.

• You have 5+ years of experience in product management, launching and scaling technical products.
• You possess a deep technical background with experience partnering with engineering teams to ship highly technical products.
• You are deeply curious…