Associate ServiceNow Technical Consultant

Tenon is the leader in enterprise marketing workflows. Built on Service Now, Tenon provides a single solution for marketing teams to execute campaigns, projects, emails, and SMS with speed and at scale.

Designed by marketers for marketers, Tenon delivers marketing solutions in a single enterprise platform already used by IT, HR, Finance, and Customer Service so your company can collaborate and get work done like never before.

The Associate Technical Consultant is a hands‑on, technical role focused on the day‑to‑day work of implementing, configuring, and supporting Tenon within customer Service Now instances. You'll work closely with Professional Services, Product, and Engineering to move customer environments through their implementation lifecycle, keep customer instances current and stable, and build the marketing assets that power customer campaigns. This is a great fit for someone early in their Service Now or SaaS implementation career who wants to build deep platform expertise while working directly with customers.

• Installing, configuring, and troubleshooting scoped Service Now applications

• Assisting in maintaining detailed documentation of application design, logic and code to train customers on the application

• Creating and maintaining custom reports, scheduled reports, and dashboards

• Developing import sets, data sources, transform maps for data loads and management.

• Creating and using update sets, Remote Instance, and/or Team Dashboard to move customizations between Service Now instances

• Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security

• Partnering directly with customers to gather requirements, translate business needs into technical solutions, and deliver high‑quality implementations

• Supporting customer‑facing workshops, discovery sessions, and solution design conversations

• Troubleshooting complex issues in collaboration with customers and providing clear, timely communication throughout resolution

• Serving as a trusted technical advisor during implementations and post‑go‑live support

• 1+ years of experience in Information Technology, Software Engineering, or a related field

• Prior experience in a customer‑facing role such as implementation consultant, solutions engineer, technical consultant, or professional services

• Demonstrated ability to communicate technical concepts clearly to non‑technical stakeholders

• Able to manage customer expectations, driving adoption, and ensuring successful delivery outcomes

• Must have working knowledge in creation/updating of Business Rules, Client Scripts, UI Policies, UI Actions, and Access Control Lists

• Experience in implementation and enhancement of modules like Dictionary Overrides, Reference Qualifiers, Flows, Flow Actions, Database Views, Dictionary Attributes, and Views

• Experience with Now Experience UI Framework is a plus

• Knowledge of marketing automation or CRM solutions is a plus.

• Experience operating in a fast‑paced, deadline‑driven environment while managing multiple priorities.

• Outstanding communication and customer relationship skills.

• Excellent time management skills.

• Experience in B2B SaaS is ideal.

• Service Now CSA, CIS, or CAD certifications are a plus.

• Strong Indianapolis preference

• Aim Higher:
  If something we're working on seems out of reach, it means we are on the right track. Our commitment to and belief in each other allows us to blow away our personal and professional goals.

• Humble + Hungry:
  If someone needs our help we will be there for them. No one is above any task and we do what is needed regardless of our title or role in the company. Together we drive for results as one team.

• Total…