Business Analyst

The Business Analyst plays a critical role in delivering high-quality solutions for our customers who use Lockbox LIMS, our Salesforce-based laboratory information management system. This role serves as both a functional liaison and a technical configurator to ensure that the Lockbox LIMS implementation accurately reflect customer needs, supports operational efficiency, and meets regulatory expectations.

This position combines analytical, communication, and technical configuration skills. The Business Analyst understands lab processes, translates them into user stories, and configures Salesforce and Lockbox to create scalable, low-code, solutions.

• Engage with stakeholders to understand objectives, workflows, pain points, and regulatory needs.
• Document lab processes, decision points, and core business rules.
• Assess requirements and map them to Lockbox LIMS.
• Configure Salesforce objects, fields, layouts, flows, validation rules, formulas, permissions, and reports.
• Tailor Lockbox modules to laboratory workflows, including intake, processing, tracking, results, and reporting, while prioritizing low-code, best-practice solutions that ensure efficiency, data integrity, and compliance.
• Translate customer needs into prioritized requirements with acceptance criteria.
• Produce documentation including user stories, process flows, functional specifications, configuration notes, and testing guides.
• Lead solution reviews, demos, and prototype walkthroughs.
• Track and resolve defects, enhancements, and workflow gaps, incorporating user feedback to optimize adoption and performance.
• Manage deliverables consistent with project plans, issue logs, meetings, and stakeholder follow-ups.
• Collaborate with Software Project Managers to communicate progress, risks, and escalations.

Required

• Salesforce Low-Code Implementation:
  Proficient in designing and configuring solutions using standard Salesforce tools, including Lightning Pages, Salesforce Flow, permission sets, validation rules, formulas, and reporting.
• Workflow Analysis and Documentation:
  Strong capability in capturing, analyzing, and documenting complex lab and business workflows. This includes documenting at both a high-level and task-level detail using long-form text, Lucidchart, and/or similar tools for effective requirement management and workflow design.
• Communication and Facilitation:
  Excellent listening, communication, and client-facing skills, with a proven ability to effectively facilitate discussions.
• Project Coordination:
  Strong task management and stakeholder coordination skills.
• Industry
  
  Experience:
  
  Hands-on laboratory experience and proven ability to consult with PhD-level stakeholders with complex operational requirements.
• Language:
  Full professional proficiency in written and spoken English, with the ability to lead meetings and draft technical documentation independently.
• Availability:
  Consistent availability during core business hours in the United States to facilitate collaboration.

Preferred

• Familiarity with lab informatics software including lab information management system platforms.
• Salesforce Certified Platform Administrator, Platform App Builder, or other relevant certifications.
• Prior experience as a business analyst or operations lead.
• Familiarity with laboratory and related regulatory frameworks, such as CAP, CLIA, HIPAA, and GDPR.
• Experience working in a hybrid Agile/Waterfall environment.
• Experience in cross-cultural collaboration, particularly with teams in North America and , Europe.
• Advanced degree in biology, biotechnology, chemistry, or a related life sciences discipline.