AI-Driven Support Engineer Lab Platform
Listed on 2026-11-06
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IT/Tech
IT Support, Technical Support
Sapio Sciences seeks a Customer Support Engineer on the West Coast to triage, diagnose, and resolve platform issues for hosted enterprise software. You will own tickets end-to-end, implement workarounds, and coordinate with Platform/Delivery teams as needed.
Strong communication and documentation skills are essential. Ideal candidates have a CS/IT/Life Science background, 2+ years in customer-facing support, and 3+ years in Life Sciences or informatics.
As a AI-Driven Support Engineer for Lab Platform, you will play an important part at Remote in San Francisco, CA, United States.
The advertised compensation is 90..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the AI-Driven Support Engineer for Lab Platform role in the description above.
We appreciate your interest in this position.
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