Inventory Technician II

* Handle inventory and asset management, conference room preventative maintenance, and e-recycling
* Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
* Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
* Deploy and recover laptop and desktop images
* Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
* Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
* Utilize Inventory Data management software to maintain inventory accuracy and workflow
* Contribute to large scale global projects as needed
* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
* High school diploma or general education degree (GED) and 2 to 4 years' related experience and/or training; or equivalent combination of education and experience
* Exercises judgment within defined procedures and practices to determine appropriate action
* Excellent written and verbal communications skills
* Ability to work in a large team with minimal supervision
* Capable of providing an outstanding user experience
* Basic Inventory or IT knowledge
* Ability to excel in a fast paced work environment
* Ability to make sound decisions when faced with competing priorities
* Results oriented and can identify the steps to be taken to achieve objectives
* Past business operations exposure
* Some customer experience background or familiarity
* Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing
* Must have the ability to move from place to place within an office environment
* Must be able to use a computer
* Must have the ability to communicate effectively
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
* 2-4 years of experience in IT logistics, asset management, warehouse operations, or a related field.
* Hands-on experience with inventory or asset management systems (e.g., Service Now, Jamf, or similar platforms).
* Familiarity with IT hardware - laptops, mobile devices, peripherals, and security tokens (e.g., Yubi Keys).
* Strong attention to detail and a track record of maintaining accurate data and records.
* Ability to lift and move equipment (up to 50 lbs) and perform physical tasks in a warehouse or office environment.
* Effective written and verbal communication skills for vendor coordination, ticket responses, and documentation.
* Self-starter who can manage priorities across multiple office locations with minimal supervision.
* Exposure to device imaging and deployment workflows (e.g., MDM platforms, imaging tools).
* Experience processing domestic and international shipments.
* Familiarity with planogram concepts or retail/vending SKU configuration.
* Prior experience operating or maintaining hardware or retail vending systems.
* * Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.*
* * Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will…