AV Technician III

The AV Technician III will join our expanding team onsite with one of our global clients. The technician will provide operational support and upkeep for corporate AV/VC environments and will work independently to maintain reliable meeting-room and event experiences. The AV Technician III will confidently analyze and resolve AV issues using strong technical diagnostic skills, coordinate complex escalations, and provide guidance to less-experienced team members.

Technical responsibilities include conference room support, preventive maintenance, audio, video, conferencing technology, digital signage, high-profile event support, inventory, and service-ticket management. Occasional travel to other client offices may be required.

• Works independently on assignments that require considerable judgment and initiative.
• Takes ownership of assigned AV issues through resolution or appropriate escalation.
• Makes practical recommendations for resolving recurring equipment and room-support issues.
• May serve as an escalation resource for less-experienced technicians.
• Provides technical guidance and shares knowledge with other team members.
• Works within established guidelines while remaining accountable for the quality and timeliness of assigned work.

• Maintain the daily operational readiness of conference rooms, meeting spaces, event spaces, and other AV-supported areas.
• Perform scheduled room checks and preventive maintenance on displays, cameras, microphones, speakers, control panels, conferencing equipment, digital signage, and presentation systems.
• Respond to AV support tickets and service requests while meeting established SLAs and ticket-update requirements.
• Independently troubleshoot routine, moderately complex, and recurring audio, video, conferencing, connectivity, room-control, and presentation issues.
• Take ownership of assigned AV issues and ensure appropriate follow-through with users, internal teams, or vendors.
• Support corporate videoconferencing platforms and associated room equipment.
• Reboot, reconnect, swap, or replace approved AV peripherals, cables, adapters, and other field-replaceable components.
• Verify normal room operation following equipment replacement, vendor service, or approved system updates.
• Gather diagnostic information and escalation programming, network, infrastructure, and major hardware issues to the appropriate internal team, vendor, or manufacturer.