AV Technician III

AV Technician III - Astreya Logo### AV Technician IIIApply:
San Francisco, CA:
Full time:
Posted Today:
End Date:
November 23, 2026 (18 days left to apply):
R0018247
** What this Job Entails:
** The AV Technician III will join our expanding team onsite with one of ourglobal clients. The technician will provide operational support and upkeepfor corporate AV/VC environments and will work independently to maintain reliable meeting-room and event experiences. The AV Technician III will confidently analyze and resolve AV issues using strong technical diagnostic skills, coordinate complex escalations, and provide guidance toless-experienced team members. Technical responsibilities include conference room support, preventive maintenance, audio, video, conferencing technology, digital signage, high-profile event support, inventory, and service-ticket management.

Occasional travel to other client offices may be required.  
** Scope:**  - Works independently on assignments that require considerable judgment and initiative.

- Takes ownership of assigned AV issues through resolution or appropriate escalation.

- Makes practical recommendations for resolving recurring equipment androom-support issues.

- May serve as an escalation resource for less-experienced technicians.

- Provides technical guidance and shares knowledge with other team members.

- Works within established guidelines while remaining accountable forthe quality and timeliness of assigned work.  
** Your

Roles and Responsibilities:

**  - Maintain the daily operational readiness of conference rooms, meeting spaces, event spaces, and other AV-supported areas.

- Perform scheduled room checks and preventive maintenance on displays,cameras, microphones, speakers, control panels, conferencing equipment,digital signage, and presentation systems.

- Respond to AV support tickets and service requests while meeting established SLAs and ticket-update requirements.

- Independently troubleshoot routine, moderately complex, and recurring audio, video, conferencing, connectivity, room-control, and presentation issues.

- Take ownership of assigned AV issues and ensure appropriate follow-through with users, internal teams, or vendors.

- Support corporate videoconferencing platforms and associated room equipment.

- Reboot, reconnect, swap, or replace approved AV peripherals, cables,adapters, and other field-replaceable components.

- Verify normal room operation following equipment replacement, vendor service, or approved system updates.

- Gather diagnostic information and escalate programming, network,infrastructure, and major hardware issues to the appropriate internal team,vendor, or manufacturer.

- Coordinate with AV engineering, network, facilities, and vendors when resolving complex or recurring issues.

- Review recurring room problems and ticket history to identify potential equipment or reliability concerns.

- Recommend equipment replacement, preventive-maintenance actions, orsupport-process improvements based on observed issues.

- Maintain accurate room documentation, equipment records, known-issue information, troubleshooting procedures, and service-ticket history.

- Contribute to room checklists, knowledge-base articles, supportprocedures, and troubleshooting guides.

- Manage AV inventory, including spare equipment, adapters, cables,batteries, loaner equipment, stock levels, RMAs, and DOA products.

- Perform equipment setup, pre-event checks, rehearsals, live support,and breakdown for meetings and corporate events.

- Provide a high level of technical support during executive meetings,high-profile events, and service-impacting incidents.

- Make time-sensitive troubleshooting decisions within the responsibilities of the role to minimize meeting and event disruptions.

- Liaise with cross-functional teams and internal users before andduring events.

- Interface with end users, vendors, and manufacturers to address AV requests, service issues, and equipment repairs.

- Assist users with operating conference room, presentation, and videoconferencing systems.

- Provide hands-on guidance and troubleshooting assistance toless-experienced technicians.

- Follow all client policies, standards, safety guidelines, and supportprocedures.

- Perform other duties as required. This list is not intended to be acomprehensive inventory of all responsibilities assigned to this position.  
** Required Qualifications/

Skills:

**  - High school diploma or general education degree (GED) and 5 to 8 yearsof related experience and/or training, or an equivalent…