Support Engineer - Reliability & Incidents; Hybrid

OpenAI's OpenAI User Operations team seeks a Dedicated Support Engineer in San Francisco to diagnose complex technical issues and manage production incidents. You’ll investigate customer systems, coordinate with internal teams, and improve monitoring, runbooks, and support processes to prevent recurring problems.

You’ll work in a hybrid setup with strategic customers, owning end-to-end incident handling and proactive reliability work to reduce day-to-day support effort over time.

Join us at We Love AI Jobs as our next Premium Support Engineer
- Reliability & Incidents (Hybrid) in San Francisco, CA, United States.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Premium Support Engineer
- Reliability & Incidents (Hybrid) role in the description above.

We appreciate your interest in this position.