EpicCare Link Consultant

Contract Term: November through April
Location: Remote with travel to the San Francisco Bay Area approximately once per month
Travel: Approximately 1 trip per month to the client site
Certification: Epic Care Link certification required;
Cadence certification strongly preferred

We are seeking an experienced Certified Epic Care Link Consultant to support a complex Epic Outpatient implementation serving multiple Community-Based Organizations (CBOs) and external partner organizations.

The ideal candidate will have participated in multiple Epic implementations and bring significant hands-on experience designing, configuring, testing, and deploying Epic Care Link for organizations outside the health system.

This resource must understand both the technical configuration of Epic Care Link and the operational considerations involved in supporting multiple CBOs with different workflows, access requirements, organizational structures, and user populations.

This is a hands-on implementation role requiring the consultant to work closely with Epic application teams, security, access, training/readiness, operational leadership, and CBO stakeholders to ensure Epic Care Link is appropriately configured and ready for deployment.

• Lead and support the design, build, configuration, testing, and implementation of Epic Care Link
  .
• Configure Epic Care Link to support multiple Community-Based Organizations (CBOs) and other external partner organizations.
• Help establish scalable organizational structures, user access models, security, workflows, and processes for onboarding external organizations.
• Assess CBO requirements and translate operational needs into appropriate Epic Care Link configuration.
• Support the setup and validation of external organizations, locations, users, providers, and associated access.
• Partner with Epic security and application teams to define appropriate roles, templates, access, and security requirements for external users.
• Develop and support processes for:
  • New CBO onboarding
  • User provisioning and deprovisioning
  • Provider and staff access
  • Organization and user maintenance
  • Security and access validation
• Support Epic Care Link workflows associated with referrals, scheduling, patient information access, clinical documentation, results, and other applicable external-provider workflows.
• Participate in application and integrated testing, including end-to-end testing of workflows between CBOs and the health system.
• Provide implementation and go-live support for external organizations.
• Assist with troubleshooting and stabilization during post-go-live support.
• Create and maintain configuration documentation, workflow documentation, support procedures, and operational handoff materials.
• Collaborate with Epic, client IT teams, project leadership, application analysts, operational stakeholders, training teams, and CBO representatives.

• Current Epic Care Link certification.
• Healthy Planet Link experience
• Experience participating in multiple Epic implementations
  , preferably including at least one full implementation lifecycle from design/build through go-live and stabilization.
• Demonstrated hands-on experience implementing and configuring Epic Care Link.
• Demonstrated experience configuring Epic Care Link for multiple external organizations, CBOs, community partners, affiliates, or other non-employed provider organizations
  .
• Strong understanding of Epic Care Link organizational structure, user setup, security, access, and external-user workflows.
• Experience gathering requirements from external organizations and translating those requirements into Epic configuration and workflows.
• Experience with integrated testing, user acceptance testing, readiness activities, go-live, and post-go-live stabilization.
• Ability to work independently and take ownership of Epic Care Link implementation activities.
• Strong troubleshooting, analytical, documentation, and communication skills.
• Ability to work effectively with both technical teams and non-technical community stakeholders.
• Ability and willingness to travel to the San Francisco Bay Area approximately once per month for the duration of the engagement.

• Epic Cadence certification is a major plus.
• Three or more Epic implementations from beginning to end.
• Additional active Epic certifications or proficiencies are highly desirable, particularly those that complement Epic Care Link and external/community workflows.
• Experience supporting Epic Care…