Brokerage Operations Associate

Vouch is the insurance broker that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People."

What does a work environment look like at Vouch? Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. While this role has hybrid work flexibility, we require team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.

Why this role matters:

As a member of the Brokerage Operations team, you will play a critical role in supporting our clients across brokerage workflows. You will partner with brokers and cross-functional teams to deliver value throughout the entire customer lifecycle — from initial sale through binding, billing, and renewals. You will also support clients and internal and external stakeholders with post-bind service requests and ongoing policy maintenance.

This role offers the opportunity to join a growing, agile team where you will gain deep exposure to the operational systems and processes that power a best-in-class brokerage.

What you'll do:

Being in Operations, this role is a bit of a swiss army knife supporting a wide range of brokerage activities.

• Deliver timely, consistent responses to client and internal/external stakeholder inquiries
• Maintain and update policy data and documentation within our AMS and CRM, ensuring accuracy and completeness
• Manage specialty policy servicing requests, including binding, cancellations, endorsements, billing inquiries, surplus lines filings, and other policy maintenance activities
• Support certificate of insurance requests, partnering closely with Brokerage Ops Associate Support Representatives
• Partner with brokers, carriers, wholesalers, and internal teams to support policy servicing and maintenance
• Coordinate with clients and billing partners to resolve billing-related matters
• Identify opportunities to add value for brokers through proactive follow-ups and operational improvements
• Assist in documenting and refining day-to-day processes to improve operational efficiency

About you:

• 2+ years of experience in a fast-paced, customer service-oriented environment
• 1+ year of experience in an insurance-related role
• Active Property & Casualty Insurance License
• Strong communication and organizational skills
• Exceptional attention to detail
• Driven by problem-solving and continuous improvement
• Dependable, positive, and action-oriented with strong follow-through
• Comfortable operating in ambiguity and maintaining composure in complex situations
• Independent problem-solver who knows when to seek guidance
• Ability to prioritize and manage high volumes of requests

Nice to have:

• Prior experience working…