Technical Account Manager

Join to apply for the Technical Account Manager role at Bland.

Get AI‑powered advice on this job and more exclusive features.

Base Pay Range

$/yr — $/yr

About Bland AI

At Bland, we’re building the most human AI phone agents in the world. We’re a Series B startup backed by Emergence Capital, Y Combinator, and the founders of Pay Pal and Twilio, and we’ve raised $65 million to reimagine the future of customer communication. Today, we’re a 60‑person team powering voice automation for companies like , helping them deliver friendly, helpful, and human‑like conversations at massive scale.

Why this role exists

We need someone who will take control of post‑sales, enforce clarity, and drive customers to value fast.

What You’ll Do

• Drive Customer Outcomes – Own the post‑sales journey end‑to‑end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI.

• Cross‑Functional Problem Solving – Partner with forward‑deployed engineers to troubleshoot issues, accelerate resolutions, and keep customers successful in production.

• Proactive Technical Guidance – Educate customers on best practices, new features, and optimization strategies.

• Customer Growth & Expansion – Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.

• Executive & Technical Communication – Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations.

• High‑Ownership, High‑Velocity Mindset – Operate with positivity, pace, and accountability in a fast‑moving startup environment where speed, precision, and customer obsession matter.

Qualifications

• Technical foundation (CS/Engineering or equivalent experience) – Degree or equivalent hands‑on experience providing deep understanding of customer architectures and AI workloads.

• 5+ years in technical customer‑facing roles – Experience as a TAM, Technical Lead, Solutions Architect, or similar role owning post‑sales success and enterprise customer outcomes.

• API & integration fluency – Comfortable reading/writing REST/JSON, interpreting logs, querying data with SQL, and understanding how systems integrate in production.

• Escalation & incident management – Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high‑pressure situations.

• Strong communication skills – Able to simplify technical concepts for executives and dive deep with practitioners.

• High EQ & customer advocacy – Builds trust quickly, navigates competing priorities, and proactively guides customers toward best practices through M /QBRs.

• Cross‑functional collaboration – Proven success partnering with Sales and Engineering to drive adoption and growth.

• Thrives in fast‑paced environments – High‑ownership operator who excels in rapid, high‑impact cultures.

Nice to Have

• Startup or early‑stage TAM experience.

• Experience with AI/ML, conversational AI, or telephony systems.

• Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON.

• Background working with voice workflows, call flows, or contact center tech.

• Experience building TAM playbooks or customer onboarding frameworks.

Why You’ll Love This Role

You get to build real AI systems that talk, reason, and help humans ’ll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what “best‑in‑class technical account management” means in the age of LLMs. Your impact will shape Bland’s growth curve.

Compensation & Perks

Salary: $120k – $180k base + meaningful equity + benefits.
Gorgeous office in Jackson Square, San Francisco (rooftop views & great coffee shops nearby).

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industry

Telecommunications

Referrals increase your chances of interviewing at Bland by 2x.

Apply BELOW