Customer Service Engineer - Northern

Customer Service Engineer
- Northern California

Location Gurnee
- Head Office, United States

Job Title Customer Service Engineer

Compensation $60,000 - $70,000 (based on qualifications)

Position Summary

This position is responsible for providing field service for Domino Printing Equipment, managing customers through commercial awareness, and contributing positively and proactively to the Domino support team.

Location

Field Based

Main Responsibilities/Essential Functions

• Travel to locations including customers, vendors, and Domino offices
• Provide field service for Domino printing equipment at customer sites in and around the designated territory with regular travel throughout other parts of the United States
• Provide onsite technical training on operation, repair and maintenance of Domino products
• Diagnose, troubleshoot and repair system problems at customer sites
• Carry out preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications
• Provide telephone technical support including rotational after‑hours, weekends and holidays on call
• Provide customer management through commercial awareness, focusing on retention and growth
• Display total account management by focusing on what needs to be done and taking the appropriate action
• Initiate proactive action on behalf of the customer
• Provide closed‑loop feedback on all escalated customer actions
• Develop customer relationships that breed loyalty
• Actively promote the features and benefits of Domino products and the aftermarket range
• Actively engage other areas of the business when opportunities exist
• Understand the customers’ needs and align DAI resources to deliver value
• Contribute positively and proactively to the Domino support team
• Work well with sales and the internal organization
• Contribute positively to the development of the DAI organization
• Represent Domino in a professional manner at all times
• Fully participate in company meetings including department‑specific meetings
• Provide effective communication to functional relationship groups
• Be available and responsive to answer queries from the sales force regarding fundamental, technical and integration capabilities
• Provide timely response to internal and external customers. Internal customers are defined as any Domino entity; external customers are defined as any Domino customer
• Manage Domino parts inventory for accuracy and install‑base profile

Supervisory Responsibilities

None

What You Need

Education & Experience

• Associate’s degree in electronics or equivalent military experience required
• At least 2 years of related field service experience preferred
• Valid Driver’s License required

Skills & Knowledge

• Excellent communication skills
• Able to work with different levels of employees/customers
• Good time management
• Strong analytical and problem‑solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Self‑motivated/organized, and operates without the need for direct supervision/guidance

Physical Demands

• Light work. Light work involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a small amount of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling and climbing may be required. Physical demand requirements are more than those for sedentary work.

Health & Safety Concerns

• General office environment

About Domino

Also known as Domino Amjet, Domino North America is the U.S. and Canadian division of Domino Printing Sciences – a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and…