Lead Customer Success Manager

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This range is provided by Auxo Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Role
:
Lead Customer Success Manager

Location
:
San Francisco or New York (onsite)

Comp
: $220k - $250k ($350k+ OTE) + meaningful equity

Join an ambitious Agentic AI startup who are Series A backed and thriving. This is your chance to lead Customer Success at a company that’s already proven product‑market fit and is scaling fast.

You’ll be crucial in driving customer retention and maximizing value from our platform by focusing on upsells and expansion within our existing customer base.

You’ll lead the post‑sale revenue engine, driving expansion, retention, and customer value realization. This is an on‑site leadership role (SF Bay Area/NYC) owning both the customer success motion and commercial growth strategy. You will build and lead a high‑performing CS team.

• 6+ years of Customer Success/Account Management experience with measurable expansion success (NRR 105%+).
• Strong track record of building proactive, revenue‑oriented CS motions at scaling SaaS companies.
• Must have built a proactive expansion motion, not just support.
• Fluent in metrics — cohort analysis, renewal forecasting, product‑usage insights, NRR/GRR levers.
• Thrives in early‑stage environments and ambiguity.
• Proven leadership in hiring, coaching, and leveling up teams.

Mid‑Senior level

Full‑time

Business Development

Software Development

• Medical insurance
• Vision insurance
• 401(k)