Operations Manager

Overview

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees, evaluating and interacting with vehicle drivers and their operations team through coaching, mentoring, disciplinary action, hiring, and termination as necessary.

They are accountable for shift performance and compliance with processes, training, and system emergency responses, and they coordinate with other shifts to drive process improvements—acting as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.

Competitive compensation package of minimum $101,920 – maximum $120,640.

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.

• Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift
• Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)
• Attend meetings with the client to represent SOM or other functional managers as assigned
• Communicate clearly with Transdev management and the client accordingly
• Support the client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Participate in Lean/Kaizen and other operational excellence initiatives
• Interpret metrics, find opportunities, and implement actions to drive results
• Ensure compliance with global process standards and work on continuous improvement initiatives
• Perform all vehicle driver safety evaluation ride checks, observe drivers while on route/test track, and prescribe necessary retraining; manage and administer the performance‑based pay program for subordinate employees
• Coordinate, monitor and supervise subordinate activities, informing other management personnel of operational or personnel problems and offering ideas toward resolution
• Ensure daily operation processes are conducted as expected (e.g., assignments, start‑of‑shift egress, out‑of‑office management, pre‑briefs and debriefs)
• Respond to service problems (outages, rerouting, accidents, incidents) with the goal of restoring interrupted service and testing, and support drivers in preparing accident reports including post‑accident drug and alcohol testing according to policy
• Interact with and assist passengers as necessary
• Investigate and respond to unsafe location/situation reports; make recommendations and/or changes to resolve the unsafe situation
• Develop and schedule program work plans in accordance with specifications in conjunction with client staff; oversee daily operations and coordinate activities of program, determining priorities
• Maintain routine records and perform clerical work related to property operation
• Maintain high degree of confidentiality of all information
• Perform all other duties as assigned

• Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams
• Preferred education:
  
  Degree in Engineering, Operations, or a related field

2+ years of relevant experience desired, but not strictly required; some supervisory experience is required.

• Knowledge of service area and ability to read a map/digital map directions
• Ability to use a computer to generate reports and schedules
• Ability to supervise others and make quality business decisions regarding operations
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong analytical skills and attention to…