Success Lead

Class Dojo's goal is to accelerate humanity’s progress, by giving every child on Earth an education they love.

We started by building a network that connects teachers, children, and families. Class Dojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally. They use it to share what’s happening throughout the day through photos, videos, messages, and activities. It is actively used at an unprecedented scale: in over 95% of US schools, reaching ~51 million children in ~180 countries, with a team of just ~200 people [1]).

We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.

We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.

As the Success Lead, you will lead Class Dojo’s post-sales motion across onboarding, implementation, and long-term partnership management. You will oversee a team of district onboarding managers and district partnerships managers responsible for ensuring districts realize rapid time-to-value, successfully implement Class Dojo at scale, and renew and grow their partnerships year over year.

You will help set the strategic vision for the Success team, define and operationalize key KPIs (renewal, expansion, time-to-value, product adoption), and ensure our systems, processes, and team structure support industry-leading customer outcomes.

This role requires a leader who excels at building high-performing teams, driving operational rigor, managing complex district relationships, and partnering cross-functionally to deliver an exceptional customer experience.

• Team Leadership & People Management

  • Lead, coach, and develop a team of District Partnerships Managers and Onboarding Managers; set expectations, provide ongoing feedback, and cultivate a culture of accountability, collaboration, and continuous improvement.

  • Assess team bandwidth and performance, optimize staffing models, and guide career development pathways across the Success team

  • Own and share progress on clear KPIs and dashboards for team performance across renewals, expansions, onboarding timelines, adoption milestones, and customer satisfaction.

• Success Strategy & Execution

  • Own the full post-sales lifecycle for district partnerships, ensuring seamless onboarding, high product adoption, measurable value delivery, and strong multi-year renewals.

  • Continuously develop unified Success playbooks that support consistent district engagement across onboarding, training, stakeholder management, and renewal strategy.

  • Partner with Sales, Product, Support, and Marketing to create holistic, customer-centric processes and coordinated touchpoints.

• KPI & Revenue Ownership

  • Own district renewal and expansion targets; guide district partnerships managers through strategic planning, stakeholder mapping, E  development, and negotiation frameworks.

  • Monitor leading indicators such as implementation progress, adoption data, and customer health to proactively mitigate risk.

  • Build mechanisms to reduce time-to-value and increase product adoption at scale, aligning customer outcomes with revenue goals.

• Operational Excellence & Process Improvement

  • Design and optimize end-to-end onboarding and account management workflows to improve efficiency, data accuracy, and customer experience.

  • Oversee systems and tooling (Salesforce, Notion, Asana, etc.) to ensure data integrity, visibility, and automation of critical Customer Success functions.

  • Implement repeatable processes and resource libraries that enable scalable onboarding, training, and adoption strategies for districts of varying size and complexity.

  • Partner with Product to synthesize customer insights, identify adoption barriers, and influence roadmap…