Director, Labor Strategy

Director, Labor Strategy

Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. Gap inspires the world to bring individuality to modern, responsibly made essentials.

This simple idea—that we all deserve to belong, in our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly?

Join our team.

We are seeking a Director of Cross‑Brand Labor Strategy to lead the strategic execution and workforce stability of our brands. The role will drive the development and implementation of all store payroll initiatives, tools, and resources that support the labor management strategy in North America stores. You will lead and develop an empowered team responsible for creating and maintaining effective large‑scale labor models, budgets, and labor allocations with a focus on continuous improvement.

You will become a subject‑matter expert in all Gap Inc. labor systems and enable the future roadmap by conceptually understanding the current state and designing future state labor allocation and optimization.

The Director will be a key strategic thought leader to the Store Strategy and Operations Leadership team and operations and finance business partners in brands through data‑driven storytelling and influence. This position builds cross‑functional and cross‑brand partnerships at all levels with Store Operations, Field Leadership, Finance, Market Planning, Store Planning, Field Visual, Human Resources, Asset Protection and Communications.

• Creates, develops and seamlessly integrates strategic store initiatives designed to drive business efficiencies.
• Maintains global working knowledge of competitor practices; provides benchmarking and key insights.
• Partners with Store Operations Leadership to define, prioritize and implement strategic initiatives in support of divisional strategies and financial goals.
• Leads a team of senior managers, managers and project managers with a strong focus on development through timely feedback.
• Develops and manages strategic budgets for brand initiatives, payroll, etc. that deliver profitability through expense management.
• Acts as a trusted advisor to leaders, keeping the brands competitive while understanding the impact of initiatives on customer experience, store workload, productivity, employee engagement, and compliance.
• Analyzes opportunities, designs forecasts, drives results and measures the success of initiatives in the store environment.

• Collaborating and influencing.
• Strategic orientation.
• Innovative cultivator.
• Talent builder.
• Customer impact.
• Bachelor’s degree or equivalent experience.
• 10–15 years of analytical expertise with a focus in labor management, including experience leading large teams.
• Advanced Excel skillset (Power BI and Micro Strategy experience a plus).
• Technical labor system experience (MOST certified/Labor Pro working knowledge) a plus.
• Ability to think objectively and interpret meaningful themes from quantitative and qualitative data that drive labor optimization.
• Ability to evaluate financial and business indicators and translate data into actionable information to drive results.
• Able to use rigorous logic and methods to solve problems with effective solutions.
• Ability to influence cross‑brand executives to drive effective scheduling and forecasting solutions for all Gap Inc.

• Merchandise discount: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive paid time off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to…