Leader, Global Programs - Splunk Deal Operations

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi‑cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.

Leader, Global Programs – Splunk Deal Operations
, you will play a pivotal role in establishing a brand new function within our team. You will have the opportunity to build and shape a high‑performing team, set the vision, and create the operational frameworks that will drive the success of Deal Operations at Splunk.

You’ll be instrumental in driving key initiatives, ensuring effective change management, and enhancing the human experience through every stage of transformation. You’ll partner with cross‑functional teams—including Sales, Technical and Business Operations, Finance, and Legal—to streamline processes, improve documentation, and champion clear, timely communication. Your work will directly impact our ability to support sales leadership and accelerate internal growth.

• Lead and Develop the Team: Establish and evolve a programs and change management function from the ground up, developing structure, ways of working, cultivating a culture of collaboration, inclusivity, and continuous improvement.

• Lead Strategic Initiatives: Oversee and supervise critical Deal Operations programs and strategic projects, ensuring milestones are met and objectives are aligned with business priorities.

• Champion Change Management: Develop and implement structured change management processes. Supervise the human side of change by tracking engagement and feedback, ensuring every team member feels advised and supported.

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Drive Enablement: Create, organize, and deliver impactful enablement materials—including presentations, training sessions, and documentation—to enhance team capability and knowledge‑sharing.

• Cross‑Functional
  
  Collaboration:
  
  Work closely with internal partners across multiple functions to execute projects efficiently, resolve challenges, and drive continuous improvement.

• Maintain Process Excellence: Ensure all process flows, job aids, and documentation are up‑to‑date, accessible, and easy to navigate.

• Oversee Release Cycles: Track Salesforce release cycles, communicate relevant changes, and coordinate updates to team documentation.

• Issue Tracking & Prioritization: Maintain an Issues Register to capture, prioritize, and supervise progress on operational challenges, providing visibility to leadership.

• Promote Connectedness: Foster a sense of belonging and transparency through organized communications, such as newsletters and live sessions, so every voice is heard and valued.

• Demonstrated leadership experience, with a track record of building, developing, and managing teams and driving collective success.

• Significant experience in program or project management, sales operations, or similar roles within a dynamic, fast‑evolving environment.

• Deep understanding of quote‑to‑delivery or deal management processes and the supporting tools of the ecosystem such as Salesforce and Configure‑Price‑Quote (CPQ).

• Strong analytical skills with proficiency in Asana, Lucidchart, Microsoft 365 (Excel and PowerPoint), SharePoint, and similar tools.

• Demonstrated adaptability, proactivity, and problem‑solving ability in managing multiple priorities.

• A commitment to inclusivity, collaboration, and fostering growth—both personally and across teams.

• Familiarity with Cisco go‑to‑market and commercial buying programs and tools such as CCW and EAMP.

• Advanced degree in Business or related field.

Salary Range
: $ – $.