Executive Managing Director, Project & Development Services, West Region

Job Title

Executive Managing Director, Project & Development Services, West Region

The West Regional Delivery Lead is responsible for the comprehensive implementation of strategic direction to successfully lead and grow Project & Development Services (PDS) in the West Region. This role is responsible for profitability, service quality, talent development, and strategic and tactical decisions for PDS in the specific region. They will act as a trusted business advisor and strategic partner to both internal and external clients, leading and supporting the sourcing, pitching, and securing of new business and projects within the region.

• Report to the President of PDS and support operational models, risk mitigation, and strategic initiatives to grow and enhance the business.
• Lead the strategic planning process for key project implementation, communicating project strategies with high impact, clear targets, measurable outcomes, and a high likelihood of successful implementation.
• Conduct regular status and strategy meetings with the various geographic market leaders and key clients to ensure a high level of execution and client satisfaction is being achieved. Align the C&W service delivery model to meet and exceed performance objectives.

• Lead business development activities and partner with PDS Regional BD Lead, PDS Sector Lead, and PDS Service Delivery Lead to meet annual business growth objectives including the targeting of key prospects/clients, the creation of powerful proposals and presentations and the execution of the agreement.
• Establish a strong partnership with key local / regional internal stakeholders across service lines to source new clients and expand current customer share.
• Partner with PDS Regional BD Leader and other service line leaders to develop significant and sustainable business development plans, thought leadership, and communicating priorities in line with PDS strategy.

• Lead the implementation of robust regional standards for delivery, risk management, and assurance processes to ensure risks are clearly identified and well-managed.
• Enhance customer and stakeholder insight by gathering information from clients and project teams, assisting in the delivery of initiatives to provide outstanding customer service, and using this insight to shape Cushman & Wakefield’s PDS Standard Operating Procedures.
• Work in partnership with PDS Service Delivery and Technical Operations lead and other region leaders to ensure consistent client service delivery across geographies.

• Oversee all aspects of strategic and financial planning for the region. Develop the annual business plan and operating budget; complete monthly and/or quarterly results, as directed.
• Manage the P&L of the business unit to ensure appropriate reporting, allocation, and reconciliation of service line finances.
• Oversee a portfolio with complex initiatives that may span multiple business lines.

• Oversee and manage the effective recruitment, selection, performance management and retention of employees to create the best teams to carry out the business line and company’s vision and goals.
• Recruit, select, train, motivate and lead Market Leaders and other talent in assigned region.
• Act as a role model for Cushman & Wakefield DRIVE values (Driven, Resilient, Inclusive, Visionary, Entrepreneurial).
• Regularly assess talent for performance and potential, develop plans for performance improvement or career growth and work closely with HR Business Partner to identify and mitigate issues.

• Operational Leadership and Team Development – Demonstrate financial acumen to manage P&L and understand how PDS generates revenue. Exhibit self-awareness to understand personal strengths and weaknesses, building a successful team structure. Delegate and empower team members, identifying and defining plans for team development and performance management.
• Business Development and Relationship Building – Build trust with internal stakeholders, maintain a…