Assistant General Manager

* Prioritize the retention of existing members through thoughtful programming, service excellence, and proactive engagement
* Ensure exceptional member experiences by maintaining high standards of service delivery, hospitality, cleanliness, and program quality
* Enjoy interacting with members regularly in this highly member-facing role
* Oversee the Manager on Duty program and scheduling to ensure consistent visibility, responsiveness, and service coverage
* Proactively identify member-impacting problems or inefficiencies and develop solutions in partnership with the client and Leadership Team
* Develop, coordinate, manage, and maintain the day-to-day operations of all programs and events
* Monitor program performance, member participation, and feedback to guide continuous improvement
* Ensure programs, events, and services align with organizational retention goals and member-experience standards
* Supervises and provides strategic oversight and direction to the Group Exercise Manager and Member Experience Manager
* Oversee reception desk operations, with day-to-day management led by the Member Experience Manager.
* Coach and develop team members through regular feedback, performance reviews, and goal-setting
* Build a culture of accountability, engagement, and continuous improvement
* Play a leadership role in the generation of new membership sales and strategic partnerships
* Support initiatives that strengthen the club’s visibility, community presence, and new-member onboarding experience

Other duties as assigned   
* Bachelor’s degree in Business, Health and Wellness, or related field
* 5+ years of experience in health and wellness, club management, or program management
* Experience directly supervising management-level staff
* A minimum of 5+ years of direct responsibility for a fitness-related budget of $3M+
* The ability to proactively anticipate needs and resolve issues in real time
* Experience operating independently while remaining aligned with team and organizational objectives
* Experience with accountability-driven sales management
* Experience supervising management-level staff
* Strong business and leadership acumen
* Proficiency in program development, implementation, and ongoing management
* Ability to work both independently and as part of a team with innovation, collaboration, and initiative
* Detail-focused, able to work under pressure, and able to prioritize multiple tasks
* Limited travel (5–10%) required
* Strong computer skills, including Microsoft Office, and the ability to quickly learn internal software systems
* Excellent organizational, communication, and time-management skills

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event.  fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.
#J-18808-Ljbffr