Manager, Global Strategy & Planning - CommOps
Listed on 2026-01-07
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Management
Corporate Strategy, Program / Project Manager, Operations Manager, Business Analyst -
Business
Corporate Strategy, Operations Manager, Business Analyst
About the Role
Uber is looking for Senior Strategy & Planning Associate to join our Global Strategy & Planning for Community Operations (Comm Ops). Comm Ops provides outstanding customer support to all Uber customers and partners (e.g., riders, drivers, eaters, restaurants) and S&P is a core part of setting and driving the strategic vision of the organization. The sub-team within S&P that this role will fill is focused on Global Segmentation & xPlatform Support CX program management.
The Senior S&P Associate will apply structured thinking, run deep analyses, generate insights, and lead pivotal partnerships to design and operationalize Comm Ops' Global Segmentation strategy. The goal of the team will be to make Segmentation a key part of Comm Ops' operating system, requiring both a strategic mind and an operations-heavy focus on execution. This role will also identify, build, and manage the xPlatform Support CX programs that will ensure Comm Ops is appropriately differentiating support for our most important customers globally.
In this role, you will help support leadership in company-wide-making through your critical thinking, strategic mentality, and data-driven approach. You should have excellent analytical, problem-solving, time-management, and teamwork skills, and the ability to clearly articulate and present information to stakeholders at all levels of the business. You understand how to structure and manage customer experience programs across a matrixed organization and are excited by the opportunity to build something new at Comm Ops.
Whatthe Candidate Will Do
For New York, NY-based roles:
The base salary range for this role is USD $155,000 per year - USD $172,000 per year. For San Francisco, CA-based roles:
The base salary range for this role is USD $155,000 per year - USD $172,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please…
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