Senior Manager, Customer Success — Commercial; AI-First
Listed on 2026-10-07
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Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Anthropic in San Francisco is seeking a Manager, Customer Success – Commercial to lead a team of ~5 Customer Success Managers overseeing strategic mid-market, PE-backed and SMB accounts across API, Claude Cowork, Claude Code. You will shape scalable CS motions, coach teams, and partner with Sales and Applied AI to drive adoption and value realization.
The role demands 7+ years in customer success with 3+ years of front-line management, a proven track record building SaaS CS teams, and experience
Are you ready to take on the Senior Manager, Customer Success — Commercial (AI-First) role at Anthropic?
The Senior Manager, Customer Success — Commercial (AI-First) position in the Management & Operations, Sales field is open for applications.
We have an opening for a Senior Manager, Customer Success — Commercial (AI-First) in San Francisco, CA, United States within Management & Operations, Sales.
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