Assistant Manager - Financial

San Francisco, CA | Full-Time | On-Site | Non-Exempt Build Your Next Leadership Chapter with AFIAt Apoyo Financiero, we help our customers move forward by providing responsible financial solutions with personalized service and a strong connection to the communities we serve. We believe our people should have the same opportunity to grow. 98% of our leadership positions have been filled through internal career growth, reflecting our commitment to developing talent and creating meaningful career opportunities from within.

As an Assistant Branch Manager, you will work closely with the Branch Manager to lead daily branch execution, support and develop the team, deliver an excellent customer experience, and help drive strong business results.

This is an opportunity for someone who is ready to take the next step in leadership while building the skills and experience that can open future career opportunities at Apoyo Financiero, Inc.

Why This Role Matters You will help connect people, customers and performance. The Assistant Branch Manager supports the Branch Manager in creating a high-performing branch where employees understand their priorities, customers receive professional and respectful service, operational standards are consistently followed, and the team works together to achieve sales and collections goals. You will also step into branch leadership responsibilities when the Branch Manager is unavailable.

What You’ll Own Lead & Develop the Team Support daily direction of Customer Service Representatives, help establish priorities, provide coaching and guidance, reinforce accountability, and help create an environment where employees can learn and succeed.

Create an Excellent Customer Experience Support customers throughout their Apoyo Financiero, Inc. experience from application and verification through loan closing, payments and ongoing service, while helping the team deliver accurate, respectful and timely assistance.

Drive Business Results Monitor and support branch goals related to loan placement, sales, collections, customer outreach and assigned performance indicators. Help the team understand results and translate goals into daily action.

Protect the Operation Support consistent execution of Credit Policy, verification requirements, customer documentation, branch controls, confidentiality standards, cash activities and established Company procedures.

Support Collections & Portfolio Performance Help organize and monitor customer follow-up, delinquency management, payment arrangements and authorized collection activities while maintaining professional customer interactions and Company standards.

Help Grow Apoyo Financiero in the Local Market Participate in customer campaigns, referral initiatives, community outreach and local activities that increase awareness of our company and strengthen relationships within the community.

What Success Looks LikeA successful Assistant Branch Manager combines leadership potential with strong operational execution.

You enjoy helping people perform at their best, take ownership of your responsibilities, use sound judgment, work comfortably with goals and performance metrics, adapt well to change, and understand that great business results and great customer experiences should go together.

You know when to take action—and when to ask questions or escalate.

How We Work at Apoyo Financiero, Inc. — Our Values in Action Own It | Individual Accountability We take responsibility for our decisions, actions, performance and behavior.

Bring the Drive | Driven We bring energy, initiative and motivation to our work and continuously look for ways to improve.

Embrace Change | Change Agent We adapt, learn and approach new challenges with optimism and resilience.

Lead by…