Participant Engagement Manager

Overview

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the status‑quo and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well‑being, independence and participation in the community, fulfilling our mission.

The PACE Participant Engagement Manager provides leadership, clinical direction, and strategic oversight of activity programming for On Lok PACE members at Institute on Aging (IOA). This role is responsible not only for supervising staff, but also for establishing a cohesive, outcomes‑driven therapeutic recreation framework that promotes engagement, functional participation, psychosocial well‑being, and quality of life for participants. Reporting to the PACE Senior Director, the Participant Engagement Manager is a member of the PACE Leadership Team and IOA Management Team.

The Participant Engagement Manager ensures activity programming is delivered in alignment with Interdisciplinary Team (IDT) goals, regulatory requirements, and the mission of providing integrated and comprehensive care and enrichment to PACE participants.

• Leadership & Supervision – Champion engagement innovation and culture change, transforming traditional activities into vibrant, meaningful experiences and building team norms, workflows, and competencies to support participant‑centered excellence. Provide daily supervision and leadership for Activity team members, modeling and coaching professional, participant‑centered practices. Establish clear expectations for performance, conduct regular coaching, drive ownership and maintain accountability for execution and results. Strengthen individual and team competency through professional development, mentoring, and routine competency checks.
  
  Address performance concerns, participate in hiring, training, and onboarding new team members. Cultivate team engagement and cohesion to promote goal alignment, communication, and collective problem‑solving. Maintain a consistent presence across multiple day rooms to observe programming, mentor staff, and ensure a positive and engaging environment.
• Program & Clinical Development – Provide clinical and programmatic oversight and promote various group activities, special events, and individualized engagement in multiple day rooms that are intentionally designed to support engagement and functional participation. Partner with other PACE leadership and staff to ensure that care is reflective of What Matters Most to each participant, and that staff are consistently soliciting participant‑stated goals for Interdisciplinary Team (IDT) care planning.
  
  Ensure that activities programming is inclusive, culturally responsive, and aligned with participant preferences, functional abilities, cognitive status, and care plan goals. Provide oversight of thorough, high‑quality assessments, care planning, and documentation to ensure clinical integrity, compliance, and alignment with therapeutic goals. Serve as the therapeutic recreation subject‑matter expert within the IDT. Engage directly with participants to assess satisfaction, encourage participation, and model best practices in engagement.
  
  Guide the development and implementation of individualized engagement strategies. Establish and oversee a PACE dementia engagement program, including curriculum development, staff training, coaching, and performance standards to ensure…