Senior Strategy & Operations Lead, US Tax Operations

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US Tax Operations is responsible for resolving tax notices that clients receive from the IRS and state agencies, as well as managing the filings, payments, and amendments work that helps prevent those notices. The organization includes notice-resolution specialists, managers, and pillar leads across notices, filings, payments, and amendments.

As the organization has grown, the leadership team has outgrown its current operating structure. This newly created role will build and own the operating cadence, reporting, accountability mechanisms, and planning processes that help US Tax Operations operate effectively at scale.

Today, coordination, reporting, and follow-through often sit with pillar leads and managers who are also responsible for day-to-day execution. In this role, you will take ownership of those operating responsibilities so leaders can focus on running and scaling their teams.

You’ll establish reliable executive reporting, drive accountability for commitments, partner with pillar leads on capacity planning, and lead cross-functional initiatives that improve how the organization runs. This role requires someone who can bring structure to ambiguity, operate independently, and move work forward without needing deep tax or payroll subject-matter expertise.

Over time, this role is expected to help build a dedicated operations function for US Tax Operations, with a path to managing a small team as the function matures.

• Own the operating cadence: Establish and maintain the planning, review, and follow-through processes that keep US Tax Operations leadership aligned on priorities, progress, and risks.
• Build executive-ready reporting: Develop and maintain clear reporting that gives leadership an accurate, current view of progress against annual operating plan goals, including risks, delays, and root causes.
• Drive accountability: Track action items, decisions, and commitments from recurring leadership forums, ensuring clear ownership and timely follow-through.
• Lead capacity planning: Partner with pillar leads to translate projected workload and growth into hiring plans, including planning for extended international hiring lead times.
• Solve ambiguous operating problems: Identify operational gaps, create structured solutions, and drive cross-functional initiatives through completion with minimal oversight.
• Build a scalable operating function: Help define and integrate new specialist roles, including a Systems Lead and Quality & Enablement Lead, and establish the management structure needed as the function grows.
• Measure success and operating discipline: Ensure initiatives are tracked accurately, commitments are completed, and risks are surfaced early with clear explanations and corrective actions.