Director, Technology - PMO

Job-:
San Francisco, CA, United States

Schedule:

Full time, Day Posted:
About the Team The Director Technology - PMO is responsible for leading enterprise-wide project and program management across WSI Technology by strengthening project planning and execution, scaling flexible PMO standards, improving executive visibility, and increasing delivery accountability across Technology initiatives. Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States.

Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, Mark and Graham and Green Row. We're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

About the Role The Director will lead the next phase of WSI’s PMO transformation, including refining and scaling an AI-native delivery platform currently under development. Priorities include integrating Jira, financial systems, resource data, and other delivery information to provide timely visibility into project execution, dependencies, risks, capacity constraints, and financial performance.

This role partners closely with the CTO, Product leaders, Engineering leaders, and Technology Finance. The Director will lead approximately six to seven PMO leaders and Program Managers and will be accountable for developing talent, raising performance standards, and shaping the PMO organization for future-state success.

Responsibilities Lead enterprise-wide project and program management across the Technology organization, with primary accountability for planning quality and execution discipline; ensure major initiatives have credible, integrated, and actionable delivery plans.

Establish scalable PMO standards for scope, milestones, dependencies, resources, risks, project health, testing, release readiness, escalation, and decision-making across Agile, product, program, and hybrid delivery models while minimizing unnecessary administrative burden.

Hold PMO leaders and Program Managers accountable for execution and transparent reporting; challenge delivery assumptions and reported project health, require corrective-action or recovery plans when initiatives are off track, and ensure material risks, dependencies, resource constraints, trade-offs, and decision needs are surfaced and escalated early.

Establish and lead Technology governance routines, including leadership reviews, program-health reviews, escalation forums, and executive reporting, providing concise communication on delivery progress, project health, risks, financial implications, trade-offs, corrective actions, and required decisions.

Lead the refinement, integration, adoption, and scaling of WSI Technology's AI-native delivery platform, integrating Jira, financial, resource, and operational data to establish a trusted operating view for project planning, execution health, and leadership reporting.

Advance AI-enabled estimation, project-health signals, automated stakeholder communications, and retrospective insights while establishing data quality, ownership, controls, traceability, and appropriate human oversight.

Partner with Technology leaders to align capacity, priorities, delivery commitments, and measurable success criteria; identify resource constraints and cross-program dependencies, and influence Technology-wide resource allocation decisions.

Allocate and prioritize PMO and Program Management resources based on initiative complexity, delivery risk, and organizational need.

Partner with Technology Finance to connect delivery plans with budgets, forecasts, actuals, and financial variances while maintaining clear ownership of financial management.

Lead, coach, and develop PMO leaders and Program Managers; strengthen succession, performance management, organizational capability, and the future-state PMO structure.

Lead change adoption for new PMO practices, tools, and operating routines while building a culture of ownership, transparency, problem-solving, continuous learning, and measurable results.

Establish and monitor PMO performance measures, including delivery predictability, milestone performance, risk identification, corrective-action effectiveness, platform adoption, reporting efficiency, data completeness, and stakeholder confidence.

Criteria Bachelor’s degree or equivalent work…