Director of Social Services Programs

The Director of Social Services Programs provides leadership, oversight, and strategic direction for La Raza CRC’s social services department. The Director is responsible for ensuring that social services programs are effectively implemented, responsive to community needs, aligned with organizational goals, and meeting applicable program, contractual, reporting, documentation, billing, and compliance requirements. The Director supervises and develops the social services team, oversees case-management practices and program operations, monitors program outcomes and service quality, and strengthens coordination across La Raza CRC’s social services.

The Director also leads the implementation and effective use of PEAR Suite, including staff training, documentation standards, medi-cal billing practices, and compliance with applicable Community Health Worker (CHW) requirements. The position maintains a small caseload of approximately five clients on a rolling basis to remain connected to direct service delivery.

The Director also develops sustainable systems for volunteer coordination and supports compliance with applicable HSA-Cal Fresh volunteer program requirements. The position may additionally oversee the Emergency Rental Assistance Program and associated housing staff, if assigned. The ideal candidate is a bilingual, culturally responsive, social services leader with strong supervisory, program management, and systems-building skills and a commitment to serving immigrant and historically underserved communities.

Social Services Department Leadership & Program Oversight:

• Provide leadership, strategic direction, and overall oversight of all La Raza CRC’s social services programs and related service delivery. Including, Immigrant Parenting Voting Collaborative, Rapid Response Case Management, Emergency Rental Assistance Program, Parenting and Support Groups (Martes Familiar es, Hijas de Sol y Luna, Vouchers for Veggies), Colibri Community Market.
• Supervise and support social services staff, ensuring clear expectations, accountability, effective communication, and alignment with organizational goals
• Oversee program operations, staffing, workflows, and service delivery to ensure programs are implemented effectively, and meet applicable contractual, reporting, and compliance requirements.
• Identify operational challenges, service gaps, and opportunities for improvement, and develop practical solutions in collaboration with staff and organizational leadership.
• Ensure social services programs remain responsive to community needs and coordinated with other La Raza CRC program services.

Staff Supervision, Development & Case Management:

• Conduct regular one-on-one meetings, team meetings, performance evaluations, and ongoing coaching with direct reports.
• Provide guidance and support on complex cases, client needs, and services delivery challenges.
• Support professional development, cross-training, and staff growth through coaching, training, and skill
  -building opportunities.
• Ensure staff maintain high standards of client service, confidentiality, documentation, and culturally responsive practice.
• Maintain a small, rolling caseload of approximately five clients, to remain connected to direct service delivery, understand client experiences and service barriers, and model effective case-management practices. This caseload is intended to complement, rather than constitute the primary function of the position.

PEAR Suite, Data, Billing & Compliance:

• Lead implementation and effective use of PEAR Suite and other applicable client management and reporting systems within the social services department.
• Train and coach staff on PEAR Suite workflows, client records, case notes, service…