AIOC Shift Leader SFO

Department: San Francisco International Airport
Job class: 0932-Manager IV
Starting salary range: $ - $ (Range

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Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type:Position Based Test
Rule:Rule of the List
List type:Combined Promotive and Entrance

Specific information regarding this recruitment process are listed below:

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco, has a workforce of approximately 1,900 City employees and is committed to being a diverse, equitable, and inclusive employer .

SFO is more than an airport —we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in environmental sustainability, equity, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience.

Our mission is to deliver an airport experience where people and our planet come first.

You will be part of a collaborative team responsible for managing airport operations within the Airport Integrated Operations Center (AIOC). The AIOC will be our 24/7 guest centric nerve center with end- to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations.

The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.

You are a highly motivated individual looking to serve as the Shift Leader in the AIOC to bolster the organization’s objective to enhance, advance, and drive all operational activities  the Shift Leader, you will oversee all day-to-day AIOC functions and manage AIOC work during operational periods. Under strategic and tactical direction from the AIOC Director, you will coordinate with and lead all AIOC teams during a given shift, maintaining constant oversight of operational conditions, pain points, and areas of opportunity while prescribing and directing actions to meet KPI standards.

When disruptions occur, you will oversee the management of the operational disruption and all related consequences. Additionally, you are responsible for managing direct and indirect reports in a medium/large matrix organization.

As a section leader of the AIOC and are expected to work collaboratively with all AIOC personnel and other SFO team members to forecast, monitoring and manage operations, solve problems, generate innovative ideas, and share information across SFO teams

What You’ll Do:

• Serve as the integration leader of the AIOC and be responsible for ensuring all AIOC teams have the right information, direction, and tools to prepare and execute operational plans and adjustments.
• Serve as the Guest Experience champion by utilizing SFO’s Customer Journey Map to identify customer pain points and ensure daily operational plans continually address and mitigate those paint points.
• Serve as a direct supervisor for the on-shift sections of Current Operations and Operations Planning Team Leaders.
• Oversee all day-to-day AIOC functions including establishing and coordinating shift bid schedules, coordinating work assignments and projects, executing the "run-of-show", and managing the AIOC’s operational tempo.
• Lead the daily Chief Operations Officer’s operational briefings, AIOC shift turnover briefings, and other operational updates for SFO leadership.
• Serve as the AIOC liaison for all matrixed…